The appropriate place to obtain information about an APAR is from Tivoli
Support. They are the only ones with definitive information. You will be
notified of a fix when one is available. That is standard practice. But
the fact s that this APAR is still being worked on.
It is regrettable that the Support person you spoke to did not set your
expectations correctly. The APAR was taken weeks after code freeze for
6.0.2 and it was made clear at the time that it was taken that (a) it was
not likely to be in 6.0.2 and (b) that no resolution of it could be
expected until after 6.0.2 was generally available, which is still two
weeks away. The average time for APAR resolution is quite high, up to 70
days. The difficult ones take even longer. The Support person should
also have told you that e-fixes are not always available and that you might
very well have to wait until the next release of code to obtain relief.
That is standard practice for many vendors, such as Microsoft. But
Tivoli/IBM does provide patches and e-fixes when possible. This one is
taking longer than we would like, but that cannot be helped. I am sorry if
this news comes as a shock but I have no control over how well the folks
you talk to on the phone, especially those in Europe, do their jobs.
James Shanks
Team Leader, Level 3 Support
Tivoli NetView for UNIX and NT
"Gruner Mike" <mike.gruner@rfv.sfa.se>@tkg.com on 02/14/2001 08:15:00 AM
Please respond to IBM NetView Discussion <nv-l@tkg.com>
Sent by: owner-nv-l@tkg.com
To: nv-l@tkg.com
cc:
Subject: [NV-L] Re: nvcorrd dies on signal 11 update ...
Hello nv-list,
I have waited now from 14/11 -00 to get the fix for APAR IY14285 but am
still
waiting.
I wonder if someone has got the eFix ( emergencyFix Tivoli called it ; I
have
another word for that by now ...)
for this APAR...
I have been waiting for this fix because I can't put my connection between
the
NetView and Tec up
in the production environment if the nvcorrd suddenly dumps and the the
serious
doubt about Tivoli
comes up in the organisation. The NetView V 6.0.2 hasn't got the APAR
incorporated either so
the question is : how long time to wait for an efix ???
A somewhat impatient
Mike Gruner , RFV Data
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