Re: [nv-l] Remedy ARS integration with Netview

[Julie V Opheim <jopheim@us.ibm.com>]

I don't know if Netview has an "out-of-the-box" integration with Remedy,
but we were using Tivoli TEC as a interface... so to speak.  An event via a
NetView ruleset is forwarded to TEC.  T/EC determines what support group is
the responsible party, and within a notification script, different
severities will perform different actions - page, email, remedy ticket,
etc...

T/EC sends Remedy an email with the pertinent information (hostname, ip,
short desc of problem, etc).  We had a receiving agent in/on Remedy that
took the data, formatted it, and opened/assigned the ticket to the
responsible group/person.

Worked really slick.


Julie V Opheim
ESM Tools
IBM Global Services - SDCW @ American Express
email:  jopheim@us.ibm.com




                                                                                
                                                          
                      "DiIulio, Daniel"                                         
                                                          
                      <Daniel.DiIulio@Digi        To:       "Netview Forum" 
<nv-l@lists.tivoli.com>                                       
                      talNet.com>                 cc:                           
                                                          
                                                  Subject:  [nv-l] Remedy ARS 
integration with Netview                                    
                      02/25/2003 01:55 PM                                       
                                                          
                                                                                
                                                          
                                                                                
                                                          




Hello,

I'm looking to find out if Netview has out-of-the-box integration
functionality with Remedy ARS (or visa-versa).  If not, has anyone
attempted to integrate with Remedy without a gateway or plug-in?  If so,
how did you do it?

(I realize these questions are pie-in-the-sky), just wanted to throw it out
there to see is something does exist without having to spend the extra
dough.

Thanks,

Dan




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