Re: [nv-l] Netmon not starting - "Cannot open icmp socket" error

[Jennifer Parker <jennpa@us.ibm.com>]

Mario -

At this point, you may wish to open
a call with support.

Regards,
Jennifer Parker
jennpa@us.ibm.com
Level 3 Software Engineer
IBM Tivoli Distributed NetView
Research Triangle Park,  North Carolina
***********************************************************************
"Only two things are infinite: the universe and human stupidity. 
And I'm not sure about the former." -- Albert Einstein
***********************************************************************
Need help with Tivoli Software Products? 
http://www-3.ibm.com/software/sysmgmt/products/support/
***********************************************************************

Mario Behring <mariobehring@yahoo.com>
Sent by: owner-nv-l@lists.us.ibm.com

05/02/2006 02:04 PM

Please respond to
nv-l@lists.us.ibm.com

To	nv-l@lists.us.ibm.com
cc	Jennifer Parker/Raleigh/IBM@IBMUS
Subject	Re: [nv-l] Netmon not starting - "Cannot open icmp socket" error

Hi Jennifer,

Remember this problem ??..........Well, I´ve removed NetView and installed
it again on those two NEC machines I´ve talked about (they have identical
hw configuration)..........and I´ve got the same error again after some
discovery.

Also, I´ve installed NV on a completely different machine, a workstation
actually, running the exactly same configuration (Win2000, NV 7.1.4, FP04).........the
only difference was the hw. I´ve done this for testing purposes only but
NV performed well, with no errors and discovered 7,000 objects......

My point is, I am very much suspicious of these servers hardwares, but
I do not have enough information to blame it.

Any ideas ??

Thanks.




----- Original Message ----
From: Jennifer Parker <jennpa@us.ibm.com>
To: nv-l@lists.us.ibm.com
Sent: Monday, March 20, 2006 6:08:01 PM
Subject: Re: [nv-l] Netmon not starting - "Cannot open icmp socket"
error


Mario - 

The unfortunate possibility exists that NetView install is now corrupted.
 The fact is that despite Microsoft's assurances that any well-written
application can be run within Terminal Services, my experience has been
quite the opposite - unless an application is written specifically to use
Microsoft's Terminal Services, there will be issues.  I have found
myself in a situation where someone was receiving an identical error message
and it was discovered that Terminal Services had been used, both for installation
of the product and many times in the normal operations of starting and
stopping the daemons and bringing up maps.  Sometimes, it would appear
stable, and other times we could not keep netmon up and running.  Luckily,
this was in a test environment, and we were able to uninstall NetView and
reinstall it in order to overcome the issue.

Note that you can have Terminal Services enabled and running on any system,
Windows 2000 and later, that is running NetView.  It affects nothing
for it to be running on the same system.  The problem comes in when
they try to do anything NetView related remotely, via the Terminal Services,
such as manipulating the daemons, the NetView service or the map.  Terminal
Services should never be used to access any functions or portions of NetView.
  

Thanks. 

Regards,
Jennifer Parker
jennpa@us.ibm.com
Level 3 Software Engineer
IBM Tivoli Distributed NetView
Research Triangle Park,  North Carolina
***********************************************************************
"Only two things are infinite: the universe and human stupidity. 
And I'm not sure about the former." -- Albert Einstein
***********************************************************************
Need help with Tivoli Software Products? 
http://www-3.ibm.com/software/sysmgmt/products/support/
***********************************************************************

Mario Behring <mariobehring@yahoo.com>
Sent by: owner-nv-l@lists.us.ibm.com

03/20/2006 09:47 AM

Please respond to
nv-l@lists.us.ibm.com

To	nv-l@lists.us.ibm.com
cc	Jennifer Parker/Raleigh/IBM@IBMUS
Subject	Re: [nv-l] Netmon not starting - "Cannot open icmp socket" error

Hi Jennifer,

Yes, I was using TS, but NV was running ok. I´ve heard something about
not being able to use TS with NV but I´ve completely forgot about it............in
any case, after I´ve got your message I´ve disabled the TS service and
rebooted the machine but the error remains. Should I uninstall TS ?

Thanks.

Mario





----- Original Message ----
From: Jennifer Parker <jennpa@us.ibm.com>
To: nv-l@lists.us.ibm.com
Sent: Thursday, March 16, 2006 12:31:32 PM
Subject: Re: [nv-l] Netmon not starting - "Cannot open icmp socket"
error


Mario - 

Are you using Terminal Services?  Terminal Services is not supported
for use with NetView. 

Thanks. 

Regards,
Jennifer Parker
jennpa@us.ibm.com
Level 3 Software Engineer
IBM Tivoli Distributed NetView
Research Triangle Park,  North Carolina
***********************************************************************
"Only two things are infinite: the universe and human stupidity. 
And I'm not sure about the former." -- Albert Einstein
***********************************************************************
Need help with Tivoli Software Products? 
http://www-3.ibm.com/software/sysmgmt/products/support/
***********************************************************************

Mario Behring <mariobehring@yahoo.com>
Sent by: owner-nv-l@lists.us.ibm.com

03/16/2006 09:26 AM

Please respond to
nv-l@lists.us.ibm.com

To	nv-l@lists.tivoli.com
cc
Subject	[nv-l] Netmon not starting - "Cannot open icmp socket" error

Hi list,

I have a NV 7.1.4 FP04 running on a Windows 2000 Server box. Everything
was fine when suddenly the netmon daemon stopped...........and now I get
this error message at the ovstatus output and netmon does not start anymore.

I´ve checked the nv.log file and found these lines there:

03/15/06 16:13:15 [netview] Parsing configuration file D:\ usr\ ov\ conf\
c\ explore.conf
03/15/06 16:13:18 [nmpolling] Failed to connect to netmon's shared memory
segment; error: The system cannot find the file specified.

I looked for this error at the IBM website but I´ve found only an explanation
for AIX machines.

Another thing............this is the second time this error happens on
the present machine, a NEC Express 5800 with 4 processors and 1.5GB RAM.
The first time took place at the beggining of the discovery process, so
I´ve just uninstalled NV and installed it again. But now I have too many
objects already discovered so.................

Is it possible that this problem could be a hardware thing ???? Judging
by the "netmon's shared memory segment" part of the error message.
Just a thought.......

Any help is appreciated.


Thanks.

Mario