RE: [NV-L] Netview ITM Portal Browser Client support issue

["Sean Lawrence" <Sean.Lawrence@cantire.com>]

Never mind, somehow we had a file named /apps/ITM/aix533/cw/candle in our environment. I just renamed the empty file and all is well.

 

---

From: nv-l-bounces@lists.ca.ibm.com [mailto:nv-l-bounces@lists.ca.ibm.com] On Behalf Of Sean Lawrence
Sent: December 3, 2007 10:27 AM
To: Tivoli NetView Discussions
Subject: [NV-L] Netview ITM Portal Browser Client support issue

 

Has anyone else come across this problem?

 

I am installing on:

AIX 5.3 ML 6

ITM FP6

Netview 7.1.5

 

I am trying to install the Portal Browser Client support for Netview and I am getting the following error:

 

... installing "Monitoring Agent for Tivoli NetView Server  V07.15.00.00 for Tivoli Enterprise Portal Browser Client support"; please wait.

In use file /apps/ITM/aix533/cw/candle/knd/resources/advice/en_US/KND_ACTIONSVR_UNIX_Daemon_Down.htm renamed to /apps/IT

M/aix533/cw/candle/knd/resources/advice/en_US/KND_ACTIONSVR_UNIX_Daemon_Down.htm.orig

 

ERROR:

 

 -> Description = java.io.FileNotFoundException: /apps/ITM/aix533/cw/candle/knd/resources/advice/en_US/KND_ACTIONSVR_UNI

X_Daemon_Down.htm (Not a directory)

 

 -> Message = /apps/ITM/aix533/cw/candle/knd/resources/advice/en_US/KND_ACTIONSVR_UNIX_Daemon_Down.htm (Not a directory)

 

 -> Stack trace:

 

java.io.FileNotFoundException: /apps/ITM/aix533/cw/candle/knd/resources/advice/en_US/KND_ACTIONSVR_UNIX_Daemon_Down.htm

(Not a directory)

        at java.io.FileOutputStream.open(Native Method)

        at java.io.FileOutputStream.<init>(FileOutputStream.java(Compiled Code))

        at java.io.FileOutputStream.<init>(FileOutputStream.java(Inlined Compiled Code))

        at utilities.Unzip.unzip(Unzip.java(Compiled Code))

        at ITMinstall.CandleInstall$unjarPackage.unjarPackage2(CandleInstall.java:2144)

        at ITMinstall.CandleInstall.unzipPkg(CandleInstall.java:2214)

        at ITMinstall.CandleInstall.installProd(CandleInstall.java:1389)

        at ITMinstall.CandleInstall.main(CandleInstall.java:10108)

 

 

ERROR - could NOT install "Monitoring Agent for Tivoli NetView Server  V07.15.00.00"

 

I took a look at my directory structure and all my other products are installed to /apps/ITM/aix533/cw/classes/candle/kmq/resources/advice not /apps/ITM/aix533/cw/candle/knd/resources/advice/en_US it looks like the classes folder has not been defined correctly in the Netview installer.

 

Is there an APAR for this? I can’t seem to find anything.

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