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NetView 4.1 Support Extended!!

To: nv-l@lists.tivoli.com
Subject: NetView 4.1 Support Extended!!
From: Ken Karasek <KGKARASE@HEWITT.COM>
Date: Tue, 10 Nov 1998 11:38:36 -0600
Reply-to: Discussion of IBM NetView and POLYCENTER Manager on NetView <NV-L@UCSBVM.UCSB.EDU>
Sender: Discussion of IBM NetView and POLYCENTER Manager on NetView <NV-L@UCSBVM.UCSB.EDU>
YEAH!!!  They must have heard our cries!


               NetView Info Flash
***************************************************************

*******   Abstract:
Tivoli Systems announces a technical support extension
for Tivoli NetView 4.1.
*******   Brief:
Tivoli NetView 4.1 had a scheduled support cut-off date of November, 1998;
Tivoli is now extending technical support for Tivoli NetView 4.1 through
June of 1999.  This will provide the current NetView 4.1 customers ample
time to upgrade to the latest generally available release, Tivoli NetView
5.1.
This Technical Support extension is a one time event and will expire on
June 30, 1999.  This support extension is limited to phone based support
and does not include the development or delivery of any software patches,
fixes or customization other than the existing, as-shipped, product.
Customers who utilize the double-byte (Japanese and simplified Chinese)
versions of Tivoli NetView 4.1 will be provided with Technical support
as per the terms and conditions standard with all Tivoli software.  As
of the date of this announcement, an upgrade for the double-byte NetView
4.1is under development and expected to be available in early 1999.  Twelve
months after that upgrade version is available, technical support for
double-byte Tivoli NetView 4.1 will also be discontinued.
*******   Summary:
Let every customer know they have time to migrate to the NetView 5.1
version and still retain support on their deployed NetView 4.1.  This
is a good reason to go to those accounts that need upgrade and demo
the new NetView 5.1 with the Tivoli Integration Pack for NetView.  Let's
generate some new interest in NetView.
*******   Other Info: URL's or links to other related info.
An RFA to confirm the Tivoli NetView 4.1 support extension is in the works
and will be distributed to the field.  This note precedes the RFA to give
everyone a heads-up.
*******   Associative Web Pages: URL's or links to related Web Sites.
http://www.tivoli.com

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