Cisco has lately got the best support award in Datacom magazine, it was also
quoted in some other locations as best support, most of this is due to the
high
level of information available through their web site.
Cisco saved a lot of help desk personal because of this as a lot of
questions
are answered on the web without opening calls in Cisco.
are you guys in Tivoly tired of getting asked the same questions over and
over ?
probably yes and some recent letters here asking people to not write
directly to
support personal but to the group so anyone can see show this.
The next logical step is for Tivoly/IBM support to host this service and
also
supply all the other parts of a decent web support -
* indexed repository enabling searches on past questions
* case studies
* success stories
* general FAQs and information
et'c et'c.
This is not a favor for the rest of us by Tivoly but rather a favor for
their
own support organization and a good sales booster.
This is my 10c on the subject so to speak.
Omer Ben-Shalom
Network Analyst
Intel Fab18
(not speaking for Intel and the rest of the normal disclaimers)
______________________________ Reply Separator
_________________________________
Subject: Re: NV-L Needs a New Home by the End of February
Author: "Dan Cox" [SMTP:dcox@LEXMARK.COM] at MSXGATE
Date: 12/21/98 5:36 AM
I think someone should tell tivoli or ibm to pick up the tab on this one. I
think they should
buy the server and put it on there. They could provide a much better
service
than anyone
else considering that they can get discount prices on servers. They also
have
huge internet
connections. What does everyone else think.
JGiuliotti%MFS.COM@interlock.lexmark.com on 12/18/98 09:51:30 PM
Please respond to NV-L%ucsbvm.ucsb.edu@interlock.lexmark.com
To: NV-L%ucsbvm.ucsb.edu@interlock.lexmark.com
cc: (bcc: Dan Cox/Lex/Lexmark)
Subject: Re: NV-L Needs a New Home by the End of February
OH NO!
Please can someone continue this? It is my only light in a never ending fog!
J.P. Giuliotti - Massachusetts Financial Services
(617) 954-5684
JPG@MFS.COM
-----Original Message-----
From: Dwight McCann [SMTP:dwight@TRIXIE.UCSB.EDU]
Sent: Friday, December 18, 1998 6:05 PM
To: NV-L@UCSBVM.UCSB.EDU
Subject: NV-L Needs a New Home by the End of February
Importance: Low
The NV-L list needs a new home. My department has not used NetView
for
several years but has continued to maintain NV-L as a public
service.
The VM mainframe host on which NV-L is housed is slated to be
decommissioned. We do not plan to provide NV-L with a new home.
If
you can host NV-L, please let me know directly as I do not monitor
or
review the list.
--
Dwight M. McCann
Phone: 805-893-3113
FAX: 805-571-2606
mailto:dwight@trixie.ucsb.edu
http://borg.ucsb.edu/dmm/html/startframe.html
|