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Netview support

To: nv-l@lists.tivoli.com
Subject: Netview support
From: Nicaud Phil <pnicaud@WOOLWORTHS.COM.AU>
Date: Wed, 5 May 1999 14:40:32 +1000
Reply-to: Discussion of IBM NetView and POLYCENTER Manager on NetView <NV-L@UCSBVM.UCSB.EDU>
Sender: Discussion of IBM NetView and POLYCENTER Manager on NetView <NV-L@UCSBVM.UCSB.EDU>
Netviewers

I'm looking for feedback on Netview Support. From our point of view in
Australia, Support can only be described as extremely poor. Whenever we log
a call, we find it takes forever to get a problem acknowledged and have to
continuously chase to get a response. More often than not, problems are
fixed ourself or through the cooperation of this forum.

Your feedback will be used to give Netview support a bit of a nudge in the
case that this problem is universal

Thanks and regards

Phil
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