Vince Rosso@TRANSALTA
12/07/99 01:15 PM
Thanks James appreciate your feed back in any case.
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Please respond to Discussion of IBM NetView and POLYCENTER Manager on
NetView <NV-L@UCSBVM.ucsb.edu>
To: NV-L@UCSBVM.ucsb.edu
cc: (bcc: Vince Rosso)
Subject: Re: Customer Number Information
Sorry, Vince, but I don't know how that should work. I would try
registering
with whatever customer number you have and if that doesn't work, open a
problem
with Compaq and let them find out how this should work for you. I don't
believe
there is any intention of keeping any legitimate customer out. I just
don't
know how to tell you to come in. That's one of those marketing issues we
techies avoid.
James Shanks
Tivoli (NetView for UNIX) L3 Support
Vince Rosso <Vince_Rosso@TRANSALTA.COM> on 07/12/99 01:48:30 PM
Please respond to Discussion of IBM NetView and POLYCENTER Manager on
NetView
<NV-L@UCSBVM.UCSB.EDU>
To: NV-L@UCSBVM.UCSB.EDU
cc: (bcc: James Shanks/Tivoli Systems)
Subject: Re: Customer Number Information
Vince Rosso@TRANSALTA
12/07/99 11:48 AM
James would you know if that means we are also restricted from using the
secure areas of the Tivoli Web site. The web site would be useful for us
even if we can't log problems directly with Tivoli.
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Please respond to Discussion of IBM NetView and POLYCENTER Manager on
NetView <NV-L@UCSBVM.ucsb.edu>
To: NV-L@UCSBVM.ucsb.edu
cc: (bcc: Vince Rosso)
Subject: Re: Customer Number Information
I'm afraid that if you purchased through Compaq (Digital) then you must
contact
them for all your service needs, and they will open a problem to Tivoli,
if
that is required. To put it another way, you don't have a Tivoli customer
number but a Compaq one.
At least that is my understanding of how this works.
James Shanks
Tivoli (NetView for UNIX) L3 Support
Vince Rosso <Vince_Rosso@TRANSALTA.COM> on 07/12/99 12:51:27 PM
Please respond to Discussion of IBM NetView and POLYCENTER Manager on
NetView
<NV-L@UCSBVM.UCSB.EDU>
To: NV-L@UCSBVM.UCSB.EDU
cc: (bcc: James Shanks/Tivoli Systems)
Subject: Customer Number Information
Vince Rosso@TRANSALTA
12/07/99 10:51 AM
We had recently purchased the Netview 5.1.1. for Digital Unix through
Compaq and bought the extended support as well. Where does one found out
what their customer number is to register for Tivoli support? Is that
information normally included with the software? Thanks!
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