Does Service desk provide you with an executable to create a ticket from the
command line? If so, then the answer is "yes". If not, then I don't see how.
If yes, you could configure the trap in trapd.conf. by using Task --> Trap
Settings
If you don't know about how to use Service Desk, then I suggest you consult the
Tivoli forum, see
http://www.tivoli.isis2000.com/lists.html
James Shanks
Tivoli (NetView for UNIX) L3 Support
Domenico Conia <domenico_conia@IT.IBM.COM> on 02/23/2000 12:41:24 PM
Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView
<NV-L@UCSBVM.UCSB.EDU>
To: NV-L@UCSBVM.UCSB.EDU
cc: (bcc: James Shanks/Tivoli Systems)
Subject: Netview 5.1 NT and TSD Integration
I need some informations on the tne best way to integrate Netview 5.1 NT
and Tivoli Service Desk NT.
Could we create a "ticket" for TSD from a Netview trap ?
Thanks in advance.
______________________________________________________________
Domenico Conia Tivoli Certified Consultant
tel. ++39 (0) 2 59628002 ++39 (0) 335 7446011
email: domenico_conia@it.ibm.com
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