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Re: SNMP collections

To: nv-l@lists.tivoli.com
Subject: Re: SNMP collections
From: James_Shanks@tivoli.com
Date: Mon, 21 May 2001 11:09:47 -0400
Catalina -
You are welcome to ask whatever you please to the list, whenever you
please.  I was just suggesting that a call to Tivoli Support,
1-800-TIVOLI-8 (and you will need your customer number) would be more
appropriate for some of your issues, and more productive for you as well.
This list is a user group, not an official product support channel for
IBM/Tivoli.   The IBMers and Tivolites here are all volunteers.  We make
suggestions and that is all.  If you need something more than that, then
you should be calling Product Support to get a specialist to help you.

Good luck

James Shanks
Team Leader, Level 3 Support
 Tivoli NetView for UNIX and NT

"CATALINA MARTINEZ" <CATALINA.MARTINEZ@tlc.state.tx.us>@tkg.com on
05/21/2001 10:20:48 AM

Please respond to IBM NetView Discussion <nv-l@tkg.com>

Sent by:  owner-nv-l@tkg.com

To:   <nv-l@tkg.com>
Subject:  Re: [NV-L] SNMP collections

Thank you for explaining what the purpose of the user group  is. As I
explained several times, I am still "green" at this. I don't have  anyone
else to ask questions, or direct me so I send an email to this  group.


>>> James_Shanks@tivoli.com 05/21/01  08:43AM >>>

You should be calling Support with problems like  this.
First, because they are the only ones who can give you the  specialized,
personal help you need, (you keep asking "what went wrong?"  questions,
which usually require someone to look at your logs, rather than  "How do I
configure for such-and-such?" questions),  and second, because  they can
help you get 6.0.2 so that you are current on maintenance.   There are lots
of bugs in 6.0 which are fixed in 6.0.2

Have you tried  looking in the snmpCol.trace file in /usr/OV/log for clues
to your  problem?  You should be looking in at your logs more frequently
than  once a month.

James Shanks
Team Leader, Level 3 Support
Tivoli  NetView for UNIX and NT

"CATALINA MARTINEZ"  <CATALINA.MARTINEZ@tlc.state.tx.us>@tkg.com on
05/21/2001 09:30:24  AM

Please respond to IBM NetView Discussion  <nv-l@tkg.com>

Sent by:   owner-nv-l@tkg.com

To:    <nv-l@tkg.com>
Subject:  [NV-L] SNMP  collections

To All::

I am runnign AIX 4.3.2 on Netview  6.0. I added a network  printer last
month and just found out that my  snmp collection had stopped. The  last
time it collected data was the  same day I added the printer. No other
changes were made. So, the only  "logical" thing I came up with was the
that  adding the printer  somehow caused the data collections to stop.

Has any one experienced  this?  Please advise, management wants an  answer
as to  why  we have not collected data for over a  month..



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