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Re: [nv-l] Missing Patches

To: nv-l@lists.us.ibm.com
Subject: Re: [nv-l] Missing Patches
From: Jane Curry <jane.curry@skills-1st.co.uk>
Date: Sat, 03 Jul 2004 09:42:03 +0100
Delivery-date: Sat, 03 Jul 2004 09:58:41 +0100
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Hear, hear!!!!
Some of IBM's processes may sometimes be broke but the guys and gals in Support I have found to be consistently great going way back!
Cheers,
Jane

Evans, Bill wrote:

Thank you, George. Sorry you got a late start on your holiday. You deserve an ATTABOY for this. I'd put a statue of you and the support group up next to the Savings Bond one at Concord but I'm short on bronze today. OK History fans, I'm mixing the 13^th of April in '75 with Independence Day but it's silly season. Nevertheless, the support people deserve our thanks for the effort they put into all of this. I appreciate their work and the fix pack which arrived today.

All together now; Three cheers for NetView Support.  Hip, Hip, Hooray!

Bill Evans
Tivoli NetView Support for DOE
301-903-0057

-----Original Message-----
*From:* owner-nv-l@lists.us.ibm.com [mailto:owner-nv-l@lists.us.ibm.com] *On Behalf Of *George deSocio
*Sent:* Friday, July 02, 2004 6:54 PM
*To:* nv-l@lists.us.ibm.com
*Subject:* RE: [nv-l] Missing Patches


7.1.3 Fix Pack 3 is no longer missing...

http://www3.software.ibm.com/ibmdl/pub/software/tivoli_support/patches/patches_7.1.3/7.1.3-NVD-FP03

 -or-

ftp://ftp.software.ibm.com/software/tivoli_support/patches/patches_7.1.3/7.1.3-NVD-FP03

The search engines find it too, when searching for software updates for NetView, although the searching isn't easy... Grrr.

BTW, if you are unhappy with the difficulty and results of the search engine, please express yourself via feedback (not to me ;-)


Regards,
Geo.

George deSocio
IBM Americas Support - Distributed Network Management
Dept 46-E1ZA
IBM B660  CC102
HWY 54 & 600 Park Offices
Research Triangle Park, NC  27709

919-254-2259 (T/L 444)  Fax: 919-543-7936 (T/L 441)

E-Mail:  desocio@us.ibm.com

Expand your IBM Tivoli product knowledge by participating in Support Technical Exchange: http://www-3.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html

*"Binder, Karin" <karin.binder@nwa.com>*
Sent by: owner-nv-l@lists.us.ibm.com

07/02/2004 04:13 PM

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Thanks for the info!
-----Original Message-----*
From:* owner-nv-l@lists.us.ibm.com [mailto:owner-nv-l@lists.us.ibm.com]*On Behalf Of *Gareth Holl*
Sent:* Friday, July 02, 2004 2:54 PM*
To:* nv-l@lists.us.ibm.com*
Subject:* RE: [nv-l] Missiing Patches


All Tivoli products are now suppose to be following the same schedule for the release of fixpacks. This is a very recent change. Tivoli now has a quarterly fixpack release schedule with the release dates set to be the first Friday of each quarter. This means new fixpacks could have been released yesterday. The next scheduled release is therefore October 1st.

Having said that, a product development team does not have to put out a fixpack each quarter. If you do have a fixpack that they want to release, it has to be per the schedule (I don't think there are any exceptions to this new rule). Please note that I am only talking about fixpacks and not test fixes and not interim fixes.

Fixpack 2 for NetView 7.1.4 should be released on October 1st if all goes according to plan. I hope this helps you all with your maintenance planning.

Gareth Holl
Staff Software Engineer
gholl@us.ibm.com

IBM Software Group - Tivoli Brand
Research Triangle Park,  North Carolina.

*"Binder, Karin" <karin.binder@nwa.com>*
Sent by: owner-nv-l@lists.us.ibm.com

07/02/2004 03:01 PM

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Does this imply there will be a 7.1.4 FixPack2 released shortly, or are the release schedules unrelated? I'm still a little unclear as to how customers are notified of releases and fixpacks. I tend to hear of them when working a problem with support, but otherwise seem to stumble on the information via this list. Is there a schedule posted for customer viewing, or a notification service to subscribe to? Karin
-----Original Message-----*
From:* owner-nv-l@lists.us.ibm.com [mailto:owner-nv-l@lists.us.ibm.com]*On Behalf Of *George deSocio*
Sent:* Friday, July 02, 2004 9:38 AM*
To:* nv-l@lists.us.ibm.com*
Subject:* RE: [nv-l] Missiing Patches


Scott, use:

http://www3.software.ibm.com/ibmdl/pub/software/tivoli_support/patches/patches_7.1.4/7.1.4-NVD-FP01/FixPack1.README.V714.html

http://www3.software.ibm.com/ibmdl/pub/software/tivoli_support/patches/patches_7.1.4/7.1.4-NVD-FP01/FixPack1.SunOS.V714.tar.Z

-or-

ftp://ftp.software.ibm.com/software...  <the rest is the same>

navigate backwards to see all platforms


The image for 7.1.3 FixPack 3 was sent on schedule. It did not get posted. We are working on it. That's all I can say at this time.


Regards,
Geo.

George deSocio
IBM Americas Support - Distributed Network Management
Dept 46-E1ZA
IBM B660  CC102
HWY 54 & 600 Park Offices
Research Triangle Park, NC  27709

919-254-2259 (T/L 444)  Fax: 919-543-7936 (T/L 441)

E-Mail:  desocio@us.ibm.com

Expand your IBM Tivoli product knowledge by participating in Support Technical Exchange: http://www-3.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html

*"Barr, Scott" <Scott_Barr@csgsystems.com>*
Sent by: owner-nv-l@lists.us.ibm.com

07/02/2004 09:39 AM

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That whole page is broken. I can't pull down anything via MySupport. I went after fixpack 1 for 7.1.4 this week - still no luck.

------------------------------------------------------------------------

*From:* owner-nv-l@lists.us.ibm.com [mailto:owner-nv-l@lists.us.ibm.com] *On Behalf Of *Evans, Bill*
Sent:* Friday, July 02, 2004 8:01 AM*
To:* 'nv-l@lists.us.ibm.com'*
Subject:* [nv-l] Missiing Patchess

Yesterday I received an IBM Support Flash listing




IBM Tivoli NetView for UNIX/Windows V7.1.3 Fix Pack 3 (7.1.3-NVD-FP03)




and linking to the software support repository for patches. When I got there "the cupboard was bare". HELP. And have a pleasant holiday. Bill Evans
Tivoli NetView Support for DOE





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Copyright (c) 2004 Jane Curry <jane.curry@skills-1st.co.uk>.  All rights 
reserved.


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