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Re: [nv-l] Netview - Where are the latest Patches Stored?

To: <nv-l@lists.tivoli.com>, <jshanks@us.ibm.com>
Subject: Re: [nv-l] Netview - Where are the latest Patches Stored?
From: "Mahesh Tailor" <MTailor@carilion.com>
Date: Fri, 15 Nov 2002 11:05:14 -0500
If you have been transitioned to the IBM Passport program, you can
download anything you want - including the CD's.  You might want to
contact your IBM Account Manager to facilitate the transition.  I found
out that Tivoli had automatically transitioned my account and I can
download all products that I am entitled to.

Mahesh

>>> James Shanks <jshanks@us.ibm.com> 11/15/02 10:58AM >>>
To my knowledge, no NetView patches, neither single-platform e-fixes
nor 
complete maintenance release "refreshes",  are stored anywhere that 
you, 
as a customer,  could obtain them directly.  That will be changing in 
2003, but until then, you need to go through your local Support 
organization to get e-fixes.  You will hear  about the new process for

obtaining "fixpacks" on this list, as well as on more official sites,
when 
it is in place.

To obtain an e-fix, you must open a problem with your local IBM/Tivoli

Support organization and they will obtain the code fix for you.  For
full 
"refreshes" or new releases  you must contact  the IBM software 
distribution channel that is appropriate for your geography.  Since
that 
varies from country to country, I'd suggest that your local marketing
rep 
or Support people are the best source for obtaining new code as well. 

 
James Shanks
Level 3 Support  for Tivoli NetView for UNIX and NT
Tivoli Software / IBM Software Group




"O'Connor, Sean" <Sean.O'Connor@b-and-q.co.uk>
11/14/2002 05:38 AM

 
        To:     "'nv-l@lists.tivoli.com'" <nv-l@lists.tivoli.com>
        cc: 
        Subject:        [nv-l] Netview -  Where are the latest Patches
Stored?



Hello All,

Couldn't find them on the Tivoli site?

Regards

Sean O'Connor
Tel:      (02380) 25 x7228
Mob:    (07887) 521169

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