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RE: [nv-l] Netview - Where are the latest Patches Stored?

To: <Scott_Barr@csgsystems.com>, <nv-l@lists.tivoli.com>
Subject: RE: [nv-l] Netview - Where are the latest Patches Stored?
From: "Mahesh Tailor" <MTailor@carilion.com>
Date: Wed, 20 Nov 2002 10:08:35 -0500
Once you log in (http://www.ibm.com/software/passportadvantage - then
select Customer Site on the right side), select Account Information on
the left of the screen.  You will see Software Download; select it;
accept the agreement and then select Availability and Performance from
the Product drop-down.  Select the other fields as appropriate and then
you will be given a list of all the download possibilities.

Mahesh

>>> "Barr, Scott" <Scott_Barr@csgsystems.com> 11/20/02 09:33AM >>>
I can't find any downloads for NetView on passport - what path are you
taking to get there?

> -----Original Message-----
> From: O'Connor, Sean [mailto:Sean.O'Connor@b-and-q.co.uk] 
> Sent: Wednesday, November 20, 2002 4:41 AM
> To: 'nv-l@lists.tivoli.com' 
> Subject: RE: [nv-l] Netview - Where are the latest Patches Stored?
> 
> 
> Cheers Guys
> 
> Regards,
> 
> Sean O'Connor
> Tel:      (02380) 25 x7228
> Mob:    (07887) 521169
> 
>  -----Original Message-----
> From:         Mahesh Tailor [mailto:MTailor@carilion.com] 
> Sent: 15 November 2002 16:05
> To:   nv-l@lists.tivoli.com; jshanks@us.ibm.com 
> Subject:      Re: [nv-l] Netview -  Where are the latest 
> Patches Stored?
> 
> If you have been transitioned to the IBM Passport program, you can
> download anything you want - including the CD's.  You might want to
> contact your IBM Account Manager to facilitate the 
> transition.  I found
> out that Tivoli had automatically transitioned my account and I can
> download all products that I am entitled to.
> 
> Mahesh
> 
> >>> James Shanks <jshanks@us.ibm.com> 11/15/02 10:58AM >>>
> To my knowledge, no NetView patches, neither single-platform e-fixes
> nor 
> complete maintenance release "refreshes",  are stored anywhere that 
> you, 
> as a customer,  could obtain them directly.  That will be changing in

> 2003, but until then, you need to go through your local Support 
> organization to get e-fixes.  You will hear  about the new process
for
> 
> obtaining "fixpacks" on this list, as well as on more official
sites,
> when 
> it is in place.
> 
> To obtain an e-fix, you must open a problem with your local
IBM/Tivoli
> 
> Support organization and they will obtain the code fix for you.  For
> full 
> "refreshes" or new releases  you must contact  the IBM software 
> distribution channel that is appropriate for your geography.  Since
> that 
> varies from country to country, I'd suggest that your local
marketing
> rep 
> or Support people are the best source for obtaining new code as well.

> 
>  
> James Shanks
> Level 3 Support  for Tivoli NetView for UNIX and NT
> Tivoli Software / IBM Software Group
> 
> 
> 
> 
> "O'Connor, Sean" <Sean.O'Connor@b-and-q.co.uk>
> 11/14/2002 05:38 AM
> 
>  
>         To:     "'nv-l@lists.tivoli.com'" <nv-l@lists.tivoli.com>
>         cc: 
>         Subject:        [nv-l] Netview -  Where are the latest
Patches
> Stored?
> 
> 
> 
> Hello All,
> 
> Couldn't find them on the Tivoli site?
> 
> Regards
> 
> Sean O'Connor
> Tel:      (02380) 25 x7228
> Mob:    (07887) 521169
> 
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> Registered Office: Portswood House, 1 Hampshire Corporate Park,
> Chandlers Ford, Eastleigh, Hampshire, SO53 3YX
> Buy Online NOW at http://www.diy.com 
> 
> Registered in England Number 973387
> 
> This e-mail is only intended for the person(s) to whom it is 
> addressed and
> may contain confidential information. Unless stated to the 
> contrary, any
> opinions or comments are personal to the writer and do not 
> represent the
> official view of the company. If you have received this 
> e-mail in error,
> please notify us immediately by reply e-mail and then delete 
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> from your system. Please do not copy it or use it for any purposes,
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