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Re: [nv-l] Netview - Where are the latest Patches Stored?

To: nv-l@lists.tivoli.com
Subject: Re: [nv-l] Netview - Where are the latest Patches Stored?
From: James Shanks <jshanks@us.ibm.com>
Date: Fri, 15 Nov 2002 10:58:58 -0500
To my knowledge, no NetView patches, neither single-platform e-fixes nor 
complete maintenance release "refreshes",  are stored anywhere that  you, 
as a customer,  could obtain them directly.  That will be changing in 
2003, but until then, you need to go through your local Support 
organization to get e-fixes.  You will hear  about the new process for 
obtaining "fixpacks" on this list, as well as on more official sites, when 
it is in place.

To obtain an e-fix, you must open a problem with your local IBM/Tivoli 
Support organization and they will obtain the code fix for you.  For full 
"refreshes" or new releases  you must contact  the IBM software 
distribution channel that is appropriate for your geography.  Since that 
varies from country to country, I'd suggest that your local marketing rep 
or Support people are the best source for obtaining new code as well. 

 
James Shanks
Level 3 Support  for Tivoli NetView for UNIX and NT
Tivoli Software / IBM Software Group




"O'Connor, Sean" <Sean.O'Connor@b-and-q.co.uk>
11/14/2002 05:38 AM

 
        To:     "'nv-l@lists.tivoli.com'" <nv-l@lists.tivoli.com>
        cc: 
        Subject:        [nv-l] Netview -  Where are the latest Patches Stored?



Hello All,

Couldn't find them on the Tivoli site?

Regards

Sean O'Connor
Tel:      (02380) 25 x7228
Mob:    (07887) 521169

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