RE: [nv-l] why dont i see traps on netview?

[James Shanks <jshanks@us.ibm.com>]

Hello Girish -

Please do not send me mail directly.  I am permitted by my management to reply on the list but I am forbidden to take user problems directly, because of my commitments to the IBM Support process.  I

As for your problem, my guess is one of two things.  Either trapd is still using the old definition or the definition is incorrect
First, I would issue "event -e FMTCHG" form the command line to cause trapd to re-read his conf file.  Normally this happens when you use the Trap Settings but you cannot always be certain unless you see the "trap format changed" event in the Event Browser.

Second, the "Trap found with no known format in trapd.conf[4]. message contains everything you need to solve the problem of an incorrect definition.  Right click on that event and select Event Details, then examine the incoming enterprise id and the generic and specific ids.  One or more of those is incorrect in your trapd.conf.    I suspect that it is most likely the enterprise id. 


Hope this helps

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group

Girish Mantry <gmantry@arcsight.com> 09/03/2003 06:03 PM

To:        James Shanks/Raleigh/IBM@IBMUS, nv-l@lists.tivoli.com         cc:                 Subject:        RE: [nv-l] why dont i see traps on netview?

While this problem has been solved, i am having difficulty in getting the event description field for the traps in the event browser to display all the variables in the name-type-value format. Basically, i set the event description field in the properties for the trap as follows.
 
Trap received from arcsight with $# args: $*.
 
This seems to have updated the entry for the trap in the trapd.conf. I have stoped and restarted all the daemons, but yet the Description field for the trap int he event browser complains "Trap found with no known format in trapd.conf[4].
 
How do i fix this problem?
 
Thanks
Girish
-----Original Message-----
From: James Shanks [mailto:jshanks@us.ibm.com]
Sent: Wednesday, September 03, 2003 9:18 AM
To: nv-l@lists.tivoli.com
Subject: Re: [nv-l] why dont i see traps on netview?


Are the traps your agent sends in SNMP V1 or SNMP V2 format?  NetView for Windows only supports SNMP V1 traps.  All others will be discarded. 

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group

Girish Mantry <gmantry@arcsight.com> 09/03/2003 12:11 PM

To:        "'nv-l@lists.tivoli.com'" <nv-l@lists.tivoli.com>        cc:                Subject:        [nv-l] why dont i see traps on netview?

Hi

I installed netview 7.1.3 for windows on windows 2000 server operating
system. The snmp and snmp trap services were started before installation. I
have a standalone version of netview. 

Our product has a mib, but only supports traps, i.e, it sends out traps and
does not have the standard snmp agent functionality which responds to snmp
get, set, next requests. Will this prevent netview from displaying traps?

I of course loaded our mib successfully and configured our enterprise and
the specific trap using trap settings option. I have also used the mib2trap
utility to add the specific trap of our product in the trapd.conf file. I
see somthings coming from our node where our product is installed, but not
the traps the product is sending.

Can any one help how i can configure netview to display the traps? Oh, by
the way, i snooped on port 162 using the windump (tcpdump for windows) and i
do see the traps that are coming from our product to the pc where netview is
installed, but netview is somehow either not picking up or not displaying
them. Wondering, what am i missing? I seem to have configured everything
that the product is asking me to confiugre. And also, i dont see anything in
the trapd.log file.

Thanks
Girish

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