[nv-l] Common tasks performed with NetView

[James Markham <markhaja@us.ibm.com>]

I'm back with some more questions. I
work on the interaction design team for TEC. As you know, TEC and NetView
now ship as part of the same product. Interaction design's purpose is to
try to understand the customer's business goals, and to design the particular
product to assist in meeting these goals. 

Just a little feedback from my previous
set of questions regarding maps. I received 20 responses regarding map
usage. The information is going to be quite useful. Thank you all very
much!

This time my questions are related to
things that operators and administrators commonly do with NetView.

1) What platform and version of operating
system is your NetView server running on? Windows, AIX, Linux...
   a) What version of NetView
are you currently running?

2) What are the 5 most common things/tasks
your operators do while using NetView? If you could, please give me a little
information about the circumstances behind what they are doing. 
An example of a common thing/task might
be, the operator sees a device down, and then goes to the command line
to issue a ping. Some additional explanation might be to explain why the
operator uses the command line, rather than the built in NetView ping.
Another example might be, the operator sees a device down, selects the
device on the map, and issues a "demand poll". Another example
might be, the operator sees a device down, and telnets to the device. Some
additional explanation might be, if this is fairly frequent, what is the
operator doing while they are telneted in...

3) What are the 5 most common things/tasks
your administrators do with NetView? If you could, please give me a little
information about the circumstances behind what they are doing. 
An example of a common thing/task, the
administrator needs to add a device to the seed file. The administrator
brings up the editor, edits netmon.seed, and saves their changes. The administrator
then restarts netmon. Some additional explanation might be to explain why
the administrator does not use the built in seed file editor...

4) What 2 or 3 tasks do you perform
with NetView that are difficult or clumsy to do?

Thank you!

Jim Markham
Tivoli Systems
IBM Software Group
Email: markhaja@us.ibm.com
T/L 687-1405, (919)224-1405