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Re: [NV-L] NetView account creation error

To: Tivoli NetView Discussions <nv-l@lists.ca.ibm.com>
Subject: Re: [NV-L] NetView account creation error
From: James Shanks <jshanks@us.ibm.com>
Date: Fri, 11 May 2007 14:47:42 -0400
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Well, of course, it's a Windows thing, but what's causing it and what to do about it, is the question.
The first part of the message
"There was an error creating the NetView account.
comes from the NetView setup program on Windows. But the second is from Microsoft:
A member could not be added to or removed from the local group because the member does not exist."


It doesn't seem very helpful to me either.

The NetView account is supposed to be created as a member of the Administrators group. Do you have one of those?

You say you tried creating it in advance. Is this the process you followed? I haven't tried this myself, but it is alleged to have worked at one time.

Manually Creating the NetView Account on the Server
If you are manually creating the NetView account, ensure you do the following:
Place the NetView account in the Administrator group.
In the User Manager, select:
Policies -> User Rights. Then select Advanced User Rights -> Log on as a Service.

Creating NetView Accounts on the Server
When installing the NetView program, the installation procedure will create a local account on the machine to run the NetView Service. The user performing the installation must have sufficient local administrator privileges to create the account. The NetView account has local administrator privileges and the log on as a Service right.

If your account administration policy requires that a domain account be used for the NetView Service account, be sure that this account is created with sufficient local privileges to act as an Administrator and to log on as a Service. Incorrect local authority can cause the NetView Service to fail on startup.
For performance reasons, it is not advisable to install the NetView program on a domain or backup domain controller. However, if you do, the installation tries to create a NetView account on the local machine. This is acceptable on a primary domain controller, but you cannot create an account, local or domain, on a Windows backup domain controller. To install the NetView program on a backup domain controller, first create a NetView domain account.

The installation process can be told to use the existing account by setting the environment variable nvoptions to the string SaveUserAccount in the process where the installation will be performed. This environment variable value provides the same functionality as the -nu parameter available in the TME 10 NetView for NT V5 installation.

Then, install the NetView program from a command prompt window in the NetView kit directory by entering the following command:

setup.exe

This command installs the NetView program using an existing NetView account.

==============================================================================


James Shanks
Level 3 Support for Tivoli NetView for UNIX and Windows
Network Availability Management
Network Management - Development
Tivoli Software, IBM Corp
Inactive hide details for Mario Behring <mariobehring@yahoo.com>Mario Behring <mariobehring@yahoo.com>


          Mario Behring <mariobehring@yahoo.com>
          Sent by: nv-l-bounces@lists.ca.ibm.com

          05/11/2007 11:33 AM
          Please respond to
          Tivoli NetView Discussions <nv-l@lists.ca.ibm.com>


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[NV-L] NetView account creation error

Hi all,

I am not used to NetView on Windows platforms....but I have to install NV 7.1.5 on a Windows 2003 Server SE box.

I've installed DB2 EE 8.2.1 as requested for DW and nvcollectord first.

I am getting the following error at the end of the installation process:

"There was an error creating the NetView account.
A member could not be added to or removed from the local group because the member does not exist."

I've also tried to create the NetView user manually and give its needed permissions before installing the NV Server......it didn't work.

Is this a Windows thing?

Any help is appreciated.

Thanks.

Mario





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