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Netview and ARS (Remedy) integration

To: nv-l@lists.tivoli.com
Subject: Netview and ARS (Remedy) integration
From: Gurjit Gill <Gurjit.Gill@CGI.CA>
Date: Fri, 1 Oct 1999 17:22:47 -0400
Hi All,

We use Netview to monitor all our systems. Selected traps from Netview are
passed on to the ARS trouble ticketing tool by the arnvd daemon. We have some
shell scripts (backups etc) which send traps to the Network Management Station
directly using the "snmptrap" command. arnvd passes on only the traps generated
by the snmp agents on to the ARS tool. All traps generated by the scripts are
registered in the Netview logs but are not passed on by the arnvd daemon to the
ARS tool.

Can someone give me a clue as to what needs to be done in terms of using the
"snmptrap" command so that the traps get matched by the arnvd daemon and thus
get passed on to the ARS tool.

Thanks in advance.

Gurjit


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