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Re: Netview and ARS (Remedy) integration

To: nv-l@lists.tivoli.com
Subject: Re: Netview and ARS (Remedy) integration
From: James Shanks <James_Shanks@TIVOLI.COM>
Date: Fri, 1 Oct 1999 17:37:04 -0400
I think you have the cart before the horse in this case.  You need to find out
what the arnvd daemon needs in the trap to cause it to send it on, which is a
Remedy question.  With snmptrap you can completely mimic any NetView trap you
choose so it must be something the daemon is looking for.     The only other
thing you might do is show us here a sample of your snmptrap command and we can
tell you how what it generates is different from what is in a genuine NetView
trap.  There are only 5 variables so it should be easy.

James Shanks
Tivoli (NetView for UNIX) L3 Support



Gurjit Gill <Gurjit.Gill@CGI.CA> on 10/01/99 05:22:47 PM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView
      <NV-L@UCSBVM.UCSB.EDU>

To:   NV-L@UCSBVM.UCSB.EDU
cc:    (bcc: James Shanks/Tivoli Systems)
Subject:  Netview and ARS (Remedy) integration




Hi All,

We use Netview to monitor all our systems. Selected traps from Netview are
passed on to the ARS trouble ticketing tool by the arnvd daemon. We have some
shell scripts (backups etc) which send traps to the Network Management Station
directly using the "snmptrap" command. arnvd passes on only the traps generated
by the snmp agents on to the ARS tool. All traps generated by the scripts are
registered in the Netview logs but are not passed on by the arnvd daemon to the
ARS tool.

Can someone give me a clue as to what needs to be done in terms of using the
"snmptrap" command so that the traps get matched by the arnvd daemon and thus
get passed on to the ARS tool.

Thanks in advance.

Gurjit


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