Paging on unacknowledged alarms

[Arthur Heinrichs <arthur_heinrichs@TRANSCANADA.COM>]

We have the Netview (version 5.1.2 for AIX) console monitored 7x24 but
every once in awhile, an alarm goes unacknowledged for extended
periods.  I would like to make a ruleset that if the operator does not
acknowledge an alarm, perhaps after 10 minutes, then have Netview
automatically send out a page and escalate the issue.  The problem I
have is that I do not know how to test whether or not a "RED" symbol
caused by a trap has been acknowledged.  Is there a way to do this?

Thanks,
Art Heinrichs
TransCanada Pipelines