Lorraine -
I won't defend the answer you got from Support except to say that it equally
difficult to respond to a problem when no one else can reproduce it and there is
no simple nor easy way to trace it.
But the first thing I would do is to try to obtain a consistent problem report.
How many interfaces are involved? 10? 50? 100? Does that matter? What is the
parent object and where is it located -- is it a router which shows up on the
IP Internet map or just some lower node in its own submap? If the "whole
container" is unmanaged, what else is in the container? What is meant by the
map hangs? How do you know it is hung? How long does this condition last?
After it happens, are there error messages in the nv6000.log? How about in
nettl?
What I am getting at here is that your operators are going to have to try to be
as observant as they can be about the problem, if they want it fixed, so that
somebody can tell where to look. You may want to have them do an ovobjprint
and redirect the output to a file before they "rubber band" the interfaces, and
then count and write down the interface labels when they runnber band them, and
finally do an ovobjprint to a new file afterward to capture the changes. I
know that sounds like a pain but I cannot think of another way to make your
point.
James Shanks
Team Leader, Level 3 Support
Tivoli NetView for UNIX and NT
"Lorraine Maher" <lorraine_maher@HOTMAIL.COM> on 07/07/2000 03:27:25 PM
Please respond to IBM NetView Discussion <nv-l@tkg.com>
To: nv-l@tkg.com
cc: (bcc: James Shanks/Tivoli Systems)
Subject: [NV-L] Problem Unmanaging Objects
Hey Forum,
My environment is AIX 4.2.1, NV 5.1.3.
Operations staff is reporting intermittent problem whereby they try to
rubber-band multiple interfaces and then click on unmanage, and the map
hangs up and then when it comes back, there are many more icons unmanaged
i.e. sometimes a whole container. Tivoli support says that this does not
happen i.e. unmanaging a child submap would never cause the parent(s) to
become unmanaged and that the only way Netview would intercede if is all the
subinterfaces are admin-down or unmangaged. They are intimating that it is
an operator error, however, we are experiencing the problem. Question: are
there any hints on how to troubleshoot/resolve this problem? Kind of
difficult to tell your end users that a recurrent problem is just their
imagination.
Thanks...
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