BTW
The Tivoli Usergroup Germany already has such an
coordinated effort to present enhancement requests to
the development management (aka. Jim Carey)
mfG. Alfred Reibenschuh
INFORMATIONSTECHNOLOGIE AUSTRIA GMBH
Hypovereinsbank Competence Center
Netzwerkmanagement / Network-Management
A-1020 Wien, Lassallestrasse 5
T: ++43-1-21717-58947
F: ++43-1-21717-58979
E: alfred.reibenschuh@it-austria.com
-------------------------------------------
Welcome to the Karma Hotel
Looks like Heaven but could be Hell
Where pleasant screams transform to yells
And every suite casts its own spell
> -----Original Message-----
> From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
> Sent: Tuesday, August 28, 2001 4:54 PM
> To: 'IBM NetView Discussion'
> Subject: [NV-L] One step further
>
>
> Why don't we have an official NetView User Group created or expand the
> current Tivoli one? We really don't have one nor have we
> ever had any
> other forum except the list to express our views besides
> contacting IBM
> directly. The representation of NetView at the Planet
> Tivoli (from what
> I've heard) wasn't really good for anything but the OS/390 version of
> NetView. I am sure that could be improved to also focus on
> the UNIX/AIX/NT
> version of the product. If more were offered at Planet
> Tivoli for NetView,
> including a NetView Users Group meeting would make it more
> valuable for me
> to attend and easier to get buy in from my management to do so.
>
> Wouldn't it be in IBM's best interest to get a NetView User
> Group together
> to assist in the evolution of the product? After all, we
> the admins/users
> of the product know best about what we want or need for the
> product to do
> for us. In addition, we would be able to have more of a
> collective voice
> to IBM as opposed to one enhancement request after another.
>
> I worked for a software engineering company for 6 years and
> they were in the
> top 50 of software companies in the US. The had a very
> successful user
> group that brought in more business and helped enhance the products by
> listening more closely to the customer's needs. The end result, happy
> customers and more business for my former company.
>
> It's just a thought,
>
> Dave
>
> David A. Tremblay John Hancock Financial Services
> Lead Systems Analyst Corporate Technology Services
> E-Mail: dtremblay@jhancock.com
>
>
> -----Original Message-----
> From: Tremblay, David A. [SMTP:dtremblay@JHANCOCK.COM]
> Sent: Tuesday, August 28, 2001 10:32 AM
> To: 'IBM NetView Discussion'
> Subject: RE: [NV-L] enhancement requests
>
> Count me in!!!
>
> -----Original Message-----
> From: Barr, Scott [SMTP:Scott_Barr@csgsystems.com]
> Sent: Tuesday, August 28, 2001 9:40 AM
> To: IBM NetView Discussion
> Subject: RE: [NV-L] enhancement requests
>
> I would be interested in hosting a forum for
> enhancements. I
> would
> use
> e-groups or similar. Would there be very many folks
> interested? I
> would
> invite marketing reps into the forum to monitor the
> information we
> collect
> and to formalize our enhancement requests. Anyone
> interested?
>
> -----Original Message-----
> From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
> Sent: Tuesday, August 28, 2001 8:08 AM
> To: 'IBM NetView Discussion'
> Subject: RE: [NV-L] enhancement requests
>
>
> Leslie,
>
> You have only posted information that is
> already available
> and you
> won't get
> into to trouble.
>
> In the meantime, EVERYONE stick up for Leslie
> by requesting
> an
> enhancement
> request to her salary!!!! :-)
>
> In all seriousness, if the people on this list worked
> together and
> figuring
> out what is most important and needed for
> functionality. We
> could
> improve
> the product by letting IBM know the numbers of
> frustrated
> customers
> there
> are out there. BTW, there ARE OTHER PRODUCTS out there
> that have
> different
> functionality that are better in some respects
> and worse in
> others.
> The
> point is that we as customers will take our
> business to the
> vendor
> that
> supports our needs and concerns the best.
>
> <FLAME THROWER GASSED UP AND ON>
>
> Documentation for installation of the product
> could be much
> better.
> Why
> isn't the installation broken down into
> separate chapters
> than
> mixing all
> the different OS versions together. A chapter
> for Solaris,
> one for
> NT, one
> for AIX, etc. It makes for a very confusing
> install the
> first time
> around
> and you can always be 2nd guessing yourself if you
> accidentally read
> another
> set of instructions for another OS by mistake.
> KISS means
> just
> that Keep
> It Simple Stupid and being concise on your install
> directions is a
> fundamental aspect that should very simple.
>
> <FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>
>
> There are so many things about this product
> that SCREAM out
> for
> change but
> haven't happened in the many years of being. I am well
> aware of
> NetView's
> roots based in the HP Openview code and is probably a
> resource issue
> to fix
> all of the things on our wish list. But if we begin to
> communicate
> the
> same enhancements by a good number of us, changes will
> happen or we
> can go
> elsewhere for our network management software.
>
> It has taken 2 years of working with the
> product to get me
> fired up
> to this
> level of frustration and I'm laid back. Just
> think of how
> many
> others out
> there that support this product out there that
> are just as
> frustrated as I
> am right out of the box.
>
> Dave
>
> David A. Tremblay John Hancock Financial
> Services
> Lead Systems Analyst Corporate Technology Services
>
> E-Mail: dtremblay@jhancock.com
>
>
>
> -----Original Message-----
> From: Leslie Clark [SMTP:lclark@US.IBM.COM]
> Sent: Thursday, August 23, 2001 5:56 PM
> To: NV-L@tkg.com
> Subject: [NV-L] enhancement requests
>
> FYI, to any IBM or Tivoli field people
> using this
> list, I
> have
> posted
> on our internal forum the method for submitting
> enhancement
> requests on behalf of your customers.
> If the sales
> rep is
> not
> responding, the field specialists can
> do as well.
>
> For the customers who are thinking up
> requirements,
> you need
> to act like a user group. Come to some
> concensus on
> your
> priorities, apply the weight of
> numbers, and outline
> your
> requests. (Organize?). Then ask some
> Tivoli or IBM
> person
> to submit the request for you using the proper
> channels. I
> have said before that I would submit
> them. But you
> have to
> come up with them. They really do not
> listen to me.
> I don't
> buy software.
>
> Be aware that the planning cycle is
> rather long. You
> should
> consider asking for a disclosure on the
> contents of
> V7
> before
> you get too far into it.
>
> I'm going to be in trouble now, for sure.
>
> Cordially,
>
> Leslie A. Clark
> IBM Global Services - Systems Mgmt & Networking
> Detroit
>
>
>
>
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