All of this stuff is good ideas HOWEVER
As Leslie and James have pointed out - the ONLY way to get enhancement
requests in to Tivoli is via marketing reps. IBM/Tivoli SHOULD NOT be
involved in a user group forum. If the marketing folks are the path in then
that is the path we should take. I am not interested in any long term
official group because quite frankly, I don't think it would get
approved/deployed within my lifetime.
-----Original Message-----
From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
Sent: Tuesday, August 28, 2001 9:54 AM
To: 'IBM NetView Discussion'
Subject: [NV-L] One step further
Why don't we have an official NetView User Group created or expand the
current Tivoli one? We really don't have one nor have we ever had any
other forum except the list to express our views besides contacting IBM
directly. The representation of NetView at the Planet Tivoli (from what
I've heard) wasn't really good for anything but the OS/390 version of
NetView. I am sure that could be improved to also focus on the UNIX/AIX/NT
version of the product. If more were offered at Planet Tivoli for NetView,
including a NetView Users Group meeting would make it more valuable for me
to attend and easier to get buy in from my management to do so.
Wouldn't it be in IBM's best interest to get a NetView User Group together
to assist in the evolution of the product? After all, we the admins/users
of the product know best about what we want or need for the product to do
for us. In addition, we would be able to have more of a collective voice
to IBM as opposed to one enhancement request after another.
I worked for a software engineering company for 6 years and they were in the
top 50 of software companies in the US. The had a very successful user
group that brought in more business and helped enhance the products by
listening more closely to the customer's needs. The end result, happy
customers and more business for my former company.
It's just a thought,
Dave
David A. Tremblay John Hancock Financial Services
Lead Systems Analyst Corporate Technology Services
E-Mail: dtremblay@jhancock.com
-----Original Message-----
From: Tremblay, David A. [SMTP:dtremblay@JHANCOCK.COM]
Sent: Tuesday, August 28, 2001 10:32 AM
To: 'IBM NetView Discussion'
Subject: RE: [NV-L] enhancement requests
Count me in!!!
-----Original Message-----
From: Barr, Scott [SMTP:Scott_Barr@csgsystems.com]
Sent: Tuesday, August 28, 2001 9:40 AM
To: IBM NetView Discussion
Subject: RE: [NV-L] enhancement requests
I would be interested in hosting a forum for enhancements. I
would
use
e-groups or similar. Would there be very many folks
interested? I
would
invite marketing reps into the forum to monitor the
information we
collect
and to formalize our enhancement requests. Anyone
interested?
-----Original Message-----
From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
Sent: Tuesday, August 28, 2001 8:08 AM
To: 'IBM NetView Discussion'
Subject: RE: [NV-L] enhancement requests
Leslie,
You have only posted information that is already available
and you
won't get
into to trouble.
In the meantime, EVERYONE stick up for Leslie by requesting
an
enhancement
request to her salary!!!! :-)
In all seriousness, if the people on this list worked
together and
figuring
out what is most important and needed for functionality. We
could
improve
the product by letting IBM know the numbers of frustrated
customers
there
are out there. BTW, there ARE OTHER PRODUCTS out there
that have
different
functionality that are better in some respects and worse in
others.
The
point is that we as customers will take our business to the
vendor
that
supports our needs and concerns the best.
<FLAME THROWER GASSED UP AND ON>
Documentation for installation of the product could be much
better.
Why
isn't the installation broken down into separate chapters
than
mixing all
the different OS versions together. A chapter for Solaris,
one for
NT, one
for AIX, etc. It makes for a very confusing install the
first time
around
and you can always be 2nd guessing yourself if you
accidentally read
another
set of instructions for another OS by mistake. KISS means
just
that Keep
It Simple Stupid and being concise on your install
directions is a
fundamental aspect that should very simple.
<FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>
There are so many things about this product that SCREAM out
for
change but
haven't happened in the many years of being. I am well
aware of
NetView's
roots based in the HP Openview code and is probably a
resource issue
to fix
all of the things on our wish list. But if we begin to
communicate
the
same enhancements by a good number of us, changes will
happen or we
can go
elsewhere for our network management software.
It has taken 2 years of working with the product to get me
fired up
to this
level of frustration and I'm laid back. Just think of how
many
others out
there that support this product out there that are just as
frustrated as I
am right out of the box.
Dave
David A. Tremblay John Hancock Financial
Services
Lead Systems Analyst Corporate Technology Services
E-Mail: dtremblay@jhancock.com
-----Original Message-----
From: Leslie Clark [SMTP:lclark@US.IBM.COM]
Sent: Thursday, August 23, 2001 5:56 PM
To: NV-L@tkg.com
Subject: [NV-L] enhancement requests
FYI, to any IBM or Tivoli field people using this
list, I
have
posted
on our internal forum the method for submitting
enhancement
requests on behalf of your customers. If the sales
rep is
not
responding, the field specialists can do as well.
For the customers who are thinking up requirements,
you need
to act like a user group. Come to some concensus on
your
priorities, apply the weight of numbers, and outline
your
requests. (Organize?). Then ask some Tivoli or IBM
person
to submit the request for you using the proper
channels. I
have said before that I would submit them. But you
have to
come up with them. They really do not listen to me.
I don't
buy software.
Be aware that the planning cycle is rather long. You
should
consider asking for a disclosure on the contents of
V7
before
you get too far into it.
I'm going to be in trouble now, for sure.
Cordially,
Leslie A. Clark
IBM Global Services - Systems Mgmt & Networking
Detroit
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