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One step further

To: nv-l@lists.tivoli.com
Subject: One step further
From: "Tremblay, David A." <dtremblay@jhancock.com>
Date: Tue, 28 Aug 2001 10:54:23 -0400
Why don't we have an official NetView User Group created or expand the
current Tivoli one?    We really don't have one nor have we ever had any
other forum except the list to express our views besides contacting IBM
directly.   The representation of NetView at the Planet Tivoli (from what
I've heard) wasn't really good for anything but the OS/390 version of
NetView.   I am sure that could be improved to also focus on the UNIX/AIX/NT
version of the product.   If more were offered at Planet Tivoli for NetView,
including a NetView Users Group meeting would make it more valuable for me
to attend and easier to get buy in from my management to do so.

Wouldn't it be in IBM's best interest to get a NetView User Group together
to assist in the evolution of the product?   After all, we the admins/users
of the product know best about what we want or need for the product to do
for us.   In addition, we would be able to have more of a collective voice
to IBM as opposed to one enhancement request after another.

I worked for a software engineering company for 6 years and they were in the
top 50 of software companies in the US.   The had a very successful user
group that brought in more business and helped enhance the products by
listening more closely to the customer's needs.  The end result, happy
customers and more business for my former company.

It's just a thought, 

Dave

        David A. Tremblay              John Hancock Financial Services
        Lead Systems Analyst       Corporate Technology Services
      E-Mail: dtremblay@jhancock.com   


        -----Original Message-----
        From:   Tremblay, David A. [SMTP:dtremblay@JHANCOCK.COM]
        Sent:   Tuesday, August 28, 2001 10:32 AM
        To:     'IBM NetView Discussion'
        Subject:        RE: [NV-L] enhancement requests

        Count me in!!!

                -----Original Message-----
                From:   Barr, Scott [SMTP:Scott_Barr@csgsystems.com]
                Sent:   Tuesday, August 28, 2001 9:40 AM
                To:     IBM NetView Discussion
                Subject:        RE: [NV-L] enhancement requests

                I would be interested in hosting a forum for enhancements. I
would
        use
                e-groups or similar. Would there be very many folks
interested? I
        would
                invite marketing reps into the forum to monitor the
information we
        collect
                and to formalize our enhancement requests. Anyone
interested?

                -----Original Message-----
                From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
                Sent: Tuesday, August 28, 2001 8:08 AM
                To: 'IBM NetView Discussion'
                Subject: RE: [NV-L] enhancement requests


                Leslie, 

                You have only posted information that is already available
and you
        won't get
                into to trouble. 

                 In the meantime, EVERYONE stick up for Leslie by requesting
an
        enhancement
                request to her salary!!!!  :-) 

                In all seriousness, if the people on this list worked
together and
        figuring
                out what is most important and needed for functionality.  We
could
        improve
                the product by letting IBM know the numbers of frustrated
customers
        there
                are out there.   BTW, there ARE OTHER PRODUCTS out there
that have
        different
                functionality that are better in some respects and worse in
others.
        The
                point is that we as customers will take our business to the
vendor
        that
                supports our needs and concerns the best.

                <FLAME THROWER GASSED UP AND ON>

                Documentation for installation of the product could be much
better.
        Why
                isn't the installation broken down into separate chapters
than
        mixing all
                the different OS versions together.  A chapter for Solaris,
one for
        NT, one
                for AIX, etc.   It makes for a very confusing install the
first time
        around
                and you can always be 2nd guessing yourself if you
accidentally read
        another
                set of instructions for another OS by mistake.   KISS means
just
        that Keep
                It Simple Stupid and being concise on your install
directions is a
                fundamental aspect that should very simple.

                <FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>

                There are so many things about this product that SCREAM out
for
        change but
                haven't happened in the many years of being.  I am well
aware of
        NetView's
                roots based in the HP Openview code and is probably a
resource issue
        to fix
                all of the things on our wish list.   But if we begin to
communicate
        the
                same enhancements by a good number of us, changes will
happen or we
        can go
                elsewhere for our network management software.

                It has taken 2 years of working with the product to get me
fired up
        to this
                level of frustration and I'm laid back.   Just think of how
many
        others out
                there that support this product out there that are just as
        frustrated as I
                am right out of the box.

                Dave

                David A. Tremblay              John Hancock Financial
Services
                Lead Systems Analyst       Corporate Technology Services

                E-Mail: dtremblay@jhancock.com        



                        -----Original Message-----
                        From:   Leslie Clark [SMTP:lclark@US.IBM.COM]
                        Sent:   Thursday, August 23, 2001 5:56 PM
                        To:     NV-L@tkg.com
                        Subject:        [NV-L] enhancement requests

                        FYI, to any IBM or Tivoli field people using this
list, I
        have
                posted
                        on our internal forum the method for submitting
enhancement
                        requests on behalf of your customers. If the sales
rep is
        not
                        responding, the field specialists can do as well.

                        For the customers who are thinking up requirements,
you need
                        to act like a user group. Come to some concensus on
your
                        priorities, apply the weight of numbers, and outline
your
                        requests. (Organize?).  Then ask some Tivoli or IBM
person
                        to submit the request for you using the proper
channels. I
                        have said before that I would submit them. But you
have to
                        come up with them. They really do not listen to me.
I don't
                        buy software.

                        Be aware that the planning cycle is rather long. You
should
                        consider asking for a disclosure on the contents of
V7
        before
                        you get too far into it.

                        I'm going to be in trouble now, for sure.

                        Cordially,

                        Leslie A. Clark
                        IBM Global Services - Systems Mgmt & Networking
                        Detroit

                        
                
        
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