Let me in!
"Barr, Scott" wrote:
>
> I would be interested in hosting a forum for enhancements. I would use
> e-groups or similar. Would there be very many folks interested? I would
> invite marketing reps into the forum to monitor the information we collect
> and to formalize our enhancement requests. Anyone interested?
>
> -----Original Message-----
> From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
> Sent: Tuesday, August 28, 2001 8:08 AM
> To: 'IBM NetView Discussion'
> Subject: RE: [NV-L] enhancement requests
>
> Leslie,
>
> You have only posted information that is already available and you won't get
> into to trouble.
>
> In the meantime, EVERYONE stick up for Leslie by requesting an enhancement
> request to her salary!!!! :-)
>
> In all seriousness, if the people on this list worked together and figuring
> out what is most important and needed for functionality. We could improve
> the product by letting IBM know the numbers of frustrated customers there
> are out there. BTW, there ARE OTHER PRODUCTS out there that have different
> functionality that are better in some respects and worse in others. The
> point is that we as customers will take our business to the vendor that
> supports our needs and concerns the best.
>
> <FLAME THROWER GASSED UP AND ON>
>
> Documentation for installation of the product could be much better. Why
> isn't the installation broken down into separate chapters than mixing all
> the different OS versions together. A chapter for Solaris, one for NT, one
> for AIX, etc. It makes for a very confusing install the first time around
> and you can always be 2nd guessing yourself if you accidentally read another
> set of instructions for another OS by mistake. KISS means just that Keep
> It Simple Stupid and being concise on your install directions is a
> fundamental aspect that should very simple.
>
> <FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>
>
> There are so many things about this product that SCREAM out for change but
> haven't happened in the many years of being. I am well aware of NetView's
> roots based in the HP Openview code and is probably a resource issue to fix
> all of the things on our wish list. But if we begin to communicate the
> same enhancements by a good number of us, changes will happen or we can go
> elsewhere for our network management software.
>
> It has taken 2 years of working with the product to get me fired up to this
> level of frustration and I'm laid back. Just think of how many others out
> there that support this product out there that are just as frustrated as I
> am right out of the box.
>
> Dave
>
> David A. Tremblay John Hancock Financial Services
> Lead Systems Analyst Corporate Technology Services
>
> E-Mail: dtremblay@jhancock.com
>
> -----Original Message-----
> From: Leslie Clark [SMTP:lclark@US.IBM.COM]
> Sent: Thursday, August 23, 2001 5:56 PM
> To: NV-L@tkg.com
> Subject: [NV-L] enhancement requests
>
> FYI, to any IBM or Tivoli field people using this list, I have
> posted
> on our internal forum the method for submitting enhancement
> requests on behalf of your customers. If the sales rep is not
> responding, the field specialists can do as well.
>
> For the customers who are thinking up requirements, you need
> to act like a user group. Come to some concensus on your
> priorities, apply the weight of numbers, and outline your
> requests. (Organize?). Then ask some Tivoli or IBM person
> to submit the request for you using the proper channels. I
> have said before that I would submit them. But you have to
> come up with them. They really do not listen to me. I don't
> buy software.
>
> Be aware that the planning cycle is rather long. You should
> consider asking for a disclosure on the contents of V7 before
> you get too far into it.
>
> I'm going to be in trouble now, for sure.
>
> Cordially,
>
> Leslie A. Clark
> IBM Global Services - Systems Mgmt & Networking
> Detroit
>
>
> _________________________________________________________________________
> NV-L List information and Archives: http://www.tkg.com/nv-l
> _________________________________________________________________________
> NV-L List information and Archives: http://www.tkg.com/nv-l
> _________________________________________________________________________
> NV-L List information and Archives: http://www.tkg.com/nv-l
--
Honest criticism is hard to take, particularly from a relative, a
friend, an acquaintance, or a stranger.
- Franklin P. Jones
Regards,
Thomas Younse, CCNA
Network Analyst - Operations Planning
CenturyTel, Inc.
thomas.younse@centurytel.com
|