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RE: enhancement requests

To: nv-l@lists.tivoli.com
Subject: RE: enhancement requests
From: "Tremblay, David A." <dtremblay@jhancock.com>
Date: Tue, 28 Aug 2001 10:31:30 -0400
Count me in!!!

        -----Original Message-----
        From:   Barr, Scott [SMTP:Scott_Barr@csgsystems.com]
        Sent:   Tuesday, August 28, 2001 9:40 AM
        To:     IBM NetView Discussion
        Subject:        RE: [NV-L] enhancement requests

        I would be interested in hosting a forum for enhancements. I would
use
        e-groups or similar. Would there be very many folks interested? I
would
        invite marketing reps into the forum to monitor the information we
collect
        and to formalize our enhancement requests. Anyone interested?

        -----Original Message-----
        From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
        Sent: Tuesday, August 28, 2001 8:08 AM
        To: 'IBM NetView Discussion'
        Subject: RE: [NV-L] enhancement requests


        Leslie, 

        You have only posted information that is already available and you
won't get
        into to trouble. 

         In the meantime, EVERYONE stick up for Leslie by requesting an
enhancement
        request to her salary!!!!  :-) 

        In all seriousness, if the people on this list worked together and
figuring
        out what is most important and needed for functionality.  We could
improve
        the product by letting IBM know the numbers of frustrated customers
there
        are out there.   BTW, there ARE OTHER PRODUCTS out there that have
different
        functionality that are better in some respects and worse in others.
The
        point is that we as customers will take our business to the vendor
that
        supports our needs and concerns the best.

        <FLAME THROWER GASSED UP AND ON>

        Documentation for installation of the product could be much better.
Why
        isn't the installation broken down into separate chapters than
mixing all
        the different OS versions together.  A chapter for Solaris, one for
NT, one
        for AIX, etc.   It makes for a very confusing install the first time
around
        and you can always be 2nd guessing yourself if you accidentally read
another
        set of instructions for another OS by mistake.   KISS means just
that Keep
        It Simple Stupid and being concise on your install directions is a
        fundamental aspect that should very simple.

        <FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>

        There are so many things about this product that SCREAM out for
change but
        haven't happened in the many years of being.  I am well aware of
NetView's
        roots based in the HP Openview code and is probably a resource issue
to fix
        all of the things on our wish list.   But if we begin to communicate
the
        same enhancements by a good number of us, changes will happen or we
can go
        elsewhere for our network management software.

        It has taken 2 years of working with the product to get me fired up
to this
        level of frustration and I'm laid back.   Just think of how many
others out
        there that support this product out there that are just as
frustrated as I
        am right out of the box.

        Dave

        David A. Tremblay              John Hancock Financial Services
        Lead Systems Analyst       Corporate Technology Services

        E-Mail: dtremblay@jhancock.com        



                -----Original Message-----
                From:   Leslie Clark [SMTP:lclark@US.IBM.COM]
                Sent:   Thursday, August 23, 2001 5:56 PM
                To:     NV-L@tkg.com
                Subject:        [NV-L] enhancement requests

                FYI, to any IBM or Tivoli field people using this list, I
have
        posted
                on our internal forum the method for submitting enhancement
                requests on behalf of your customers. If the sales rep is
not
                responding, the field specialists can do as well.

                For the customers who are thinking up requirements, you need
                to act like a user group. Come to some concensus on your
                priorities, apply the weight of numbers, and outline your
                requests. (Organize?).  Then ask some Tivoli or IBM person
                to submit the request for you using the proper channels. I
                have said before that I would submit them. But you have to
                come up with them. They really do not listen to me. I don't
                buy software.

                Be aware that the planning cycle is rather long. You should
                consider asking for a disclosure on the contents of V7
before
                you get too far into it.

                I'm going to be in trouble now, for sure.

                Cordially,

                Leslie A. Clark
                IBM Global Services - Systems Mgmt & Networking
                Detroit

                
        
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