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RE: enhancement requests

To: nv-l@lists.tivoli.com
Subject: RE: enhancement requests
From: Dean Sullinger <DSullinger@dot.state.az.us>
Date: Wed, 29 Aug 2001 08:10:42 -0700
Actually, I didn't mean for the email to put down IBM as a whole, just
stating a fact regarding big companies... Working for a government agency, I
know how this can be.

Actually, we are pretty happy with the Netview product, but...
unfortunately, we need to purchase a second enterprise license, which we are
being told to purchase the exact same product we did 3 years ago will cost
us 5x as much.  For us this is a huge price increase going from $12k to $55k
for the same license.  In the past we paid a single price for unlimited
nodes and I guess now you have to pay "per interface" that you will manage.
We are having a hard time getting someone to talk to us about it so at this
point we are exploring the OpenView product and we will have to make a
decision where to go at that point.


-----Original Message-----
From: Gavin Newman [mailto:NEWMANGJ@banksa.com.au] 
Sent: Tuesday, August 28, 2001 7:15 PM
To: nv-l@tkg.com
Subject: RE: [NV-L] enhancement requests


Dean

You might be surprised by IBM, I acknowledge that, in the past, they could
be regarded as the immovable object (I say this from many years experience
in the mainframe environment) but bear in mind that they now embrace the
Open Source Linux community - this must be an indication of a change in
attitude, at least in some areas of the monolith.

Cheers - Gavin

>>> DSullinger@dot.state.az.us 29/08/2001 00:15:43 >>>
Look... I think this is a nice idea, but unless IBM is willing to take part
and listen, it just turns out to be a lot of good ideas that never go
anyplace.

I guess it's possible if you get enough people involved, they will be forced
into getting involved, but with the size of IBM, I'm not sure that is
possible.

BTW - My 2 cents worth would be in the installation phase... WOW!  Way too
many CD's, books and pages to go through to get software installed.  No one
here wants to do it, so I get the job.  When we install Nortel's proprietary
Optivity Network Management software, it involves a single CD and one book.
I really don't have any other problems with the software and REALLY love the
graphing for bandwidth management.

--
Dean Sullinger
Arizona Department of Transportation
Information Technology Group
Wide Area Network
Email : dean@dot.state.az.us 
Internet: http://www.dot.state.az.us 




-----Original Message-----
From: Barr, Scott [mailto:Scott_Barr@csgsystems.com] 
Sent: Tuesday, August 28, 2001 6:40 AM
To: IBM NetView Discussion
Subject: RE: [NV-L] enhancement requests


I would be interested in hosting a forum for enhancements. I would use
e-groups or similar. Would there be very many folks interested? I would
invite marketing reps into the forum to monitor the information we collect
and to formalize our enhancement requests. Anyone interested?

-----Original Message-----
From: Tremblay, David A. [mailto:dtremblay@jhancock.com] 
Sent: Tuesday, August 28, 2001 8:08 AM
To: 'IBM NetView Discussion'
Subject: RE: [NV-L] enhancement requests


Leslie, 

You have only posted information that is already available and you won't get
into to trouble. 

 In the meantime, EVERYONE stick up for Leslie by requesting an enhancement
request to her salary!!!!  :-) 

In all seriousness, if the people on this list worked together and figuring
out what is most important and needed for functionality.  We could improve
the product by letting IBM know the numbers of frustrated customers there
are out there.   BTW, there ARE OTHER PRODUCTS out there that have different
functionality that are better in some respects and worse in others.  The
point is that we as customers will take our business to the vendor that
supports our needs and concerns the best.

<FLAME THROWER GASSED UP AND ON>

Documentation for installation of the product could be much better.  Why
isn't the installation broken down into separate chapters than mixing all
the different OS versions together.  A chapter for Solaris, one for NT, one
for AIX, etc.   It makes for a very confusing install the first time around
and you can always be 2nd guessing yourself if you accidentally read another
set of instructions for another OS by mistake.   KISS means just that Keep
It Simple Stupid and being concise on your install directions is a
fundamental aspect that should very simple.

<FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>

There are so many things about this product that SCREAM out for change but
haven't happened in the many years of being.  I am well aware of NetView's
roots based in the HP Openview code and is probably a resource issue to fix
all of the things on our wish list.   But if we begin to communicate the
same enhancements by a good number of us, changes will happen or we can go
elsewhere for our network management software.

It has taken 2 years of working with the product to get me fired up to this
level of frustration and I'm laid back.   Just think of how many others out
there that support this product out there that are just as frustrated as I
am right out of the box.

Dave

David A. Tremblay              John Hancock Financial Services
Lead Systems Analyst       Corporate Technology Services

E-Mail: dtremblay@jhancock.com        



        -----Original Message-----
        From:   Leslie Clark [SMTP:lclark@US.IBM.COM] 
        Sent:   Thursday, August 23, 2001 5:56 PM
        To:     NV-L@tkg.com 
        Subject:        [NV-L] enhancement requests

        FYI, to any IBM or Tivoli field people using this list, I have
posted
        on our internal forum the method for submitting enhancement
        requests on behalf of your customers. If the sales rep is not
        responding, the field specialists can do as well.

        For the customers who are thinking up requirements, you need
        to act like a user group. Come to some concensus on your
        priorities, apply the weight of numbers, and outline your
        requests. (Organize?).  Then ask some Tivoli or IBM person
        to submit the request for you using the proper channels. I
        have said before that I would submit them. But you have to
        come up with them. They really do not listen to me. I don't
        buy software.

        Be aware that the planning cycle is rather long. You should
        consider asking for a disclosure on the contents of V7 before
        you get too far into it.

        I'm going to be in trouble now, for sure.

        Cordially,

        Leslie A. Clark
        IBM Global Services - Systems Mgmt & Networking
        Detroit

        
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