That's great, I think a concerted effort as a group is the only way to get
Tivoli to recognize their NV/6000 customer base. It took Tivoli 2.5 years to
take on the responsibility of ownership of the NV/6000 product.
I'll help any way I can.
|--------+------------------------------->
| | "Barr, Scott" |
| | <Scott_Barr@csgsystem|
| | s.com> |
| | |
| | 08/28/2001 10:40 AM |
| | Please respond to IBM|
| | NetView Discussion |
| | |
|--------+------------------------------->
>----------------------------------------------------------------|
| |
| To: IBM NetView Discussion <nv-l@tkg.com> |
| cc: |
| Client: |
| Subject: RE: [NV-L] enhancement requests |
>----------------------------------------------------------------|
I think you all are missing the point. The reason enhancement requests don't
get fulfilled is because they are coming from one user. What Leslie/James
and others are telling us is that if you really want to effect change in the
product you will need to modify the priority list. The priority list is
built by data provided by marketing reps. What we are proposing doing is
organizing a forum to submit those requests to marketing as a large group.
If a dozen marketing reps through the country are participating in the forum
they will ALL be taking the enhancement requests back to development.
Now, that having been said, the rubber hits the road AFTER we are organized
and our first formal requests are made. Then we will find out if Tivoli (the
company) is really interested in improvements OR whether this is just lip
service.
-----Original Message-----
From: ken.karasek@HEWITT.COM [mailto:ken.karasek@HEWITT.COM]
Sent: Tuesday, August 28, 2001 10:00 AM
To: IBM NetView Discussion
Subject: RE: [NV-L] enhancement requests
Personally,
I have been using NV/6000 since v2 and since the release of v5 and the lack
of
development to customer requests, I am looking forward to replacing the NV
platform with something more intelligent in the next year or so. As for
enhancement requests, I had submitted three requests between March 2000 and
May
of 2000 and then I was asked by Tivoli development to open tickets up
against
the enhancements requests, followed by re-requestiing enhancement requests
to
another Tivoli server in June of 2000. I am still waiting to hear the status
of
my requests that should have been replied to in 90 days. To add to the
frustration, we had a conference call with the Tivoli NV product manager in
November of 2000 relating to v7, and I am still waiting back on the
responses I
was to receive concerning the enhancements we would like to have seen in the
v7
release. I am at the end of my Tivoli life cycle for NV and trying to get
comprehensive support outside of the NV Tivoli support group in RTP.
Sorry for the getting on the soap box.
|--------+------------------------------->
| | "Barr, Scott" |
| | <Scott_Barr@csgsystem|
| | s.com> |
| | |
| | 08/28/2001 08:40 AM |
| | Please respond to IBM|
| | NetView Discussion |
| | |
|--------+------------------------------->
>----------------------------------------------------------------|
| |
| To: IBM NetView Discussion <nv-l@tkg.com> |
| cc: |
| Client: |
| Subject: RE: [NV-L] enhancement requests |
>----------------------------------------------------------------|
I would be interested in hosting a forum for enhancements. I would use
e-groups or similar. Would there be very many folks interested? I would
invite marketing reps into the forum to monitor the information we collect
and to formalize our enhancement requests. Anyone interested?
-----Original Message-----
From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
Sent: Tuesday, August 28, 2001 8:08 AM
To: 'IBM NetView Discussion'
Subject: RE: [NV-L] enhancement requests
Leslie,
You have only posted information that is already available and you won't get
into to trouble.
In the meantime, EVERYONE stick up for Leslie by requesting an enhancement
request to her salary!!!! :-)
In all seriousness, if the people on this list worked together and figuring
out what is most important and needed for functionality. We could improve
the product by letting IBM know the numbers of frustrated customers there
are out there. BTW, there ARE OTHER PRODUCTS out there that have different
functionality that are better in some respects and worse in others. The
point is that we as customers will take our business to the vendor that
supports our needs and concerns the best.
<FLAME THROWER GASSED UP AND ON>
Documentation for installation of the product could be much better. Why
isn't the installation broken down into separate chapters than mixing all
the different OS versions together. A chapter for Solaris, one for NT, one
for AIX, etc. It makes for a very confusing install the first time around
and you can always be 2nd guessing yourself if you accidentally read another
set of instructions for another OS by mistake. KISS means just that Keep
It Simple Stupid and being concise on your install directions is a
fundamental aspect that should very simple.
<FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>
There are so many things about this product that SCREAM out for change but
haven't happened in the many years of being. I am well aware of NetView's
roots based in the HP Openview code and is probably a resource issue to fix
all of the things on our wish list. But if we begin to communicate the
same enhancements by a good number of us, changes will happen or we can go
elsewhere for our network management software.
It has taken 2 years of working with the product to get me fired up to this
level of frustration and I'm laid back. Just think of how many others out
there that support this product out there that are just as frustrated as I
am right out of the box.
Dave
David A. Tremblay John Hancock Financial Services
Lead Systems Analyst Corporate Technology Services
E-Mail: dtremblay@jhancock.com
-----Original Message-----
From: Leslie Clark [SMTP:lclark@US.IBM.COM]
Sent: Thursday, August 23, 2001 5:56 PM
To: NV-L@tkg.com
Subject: [NV-L] enhancement requests
FYI, to any IBM or Tivoli field people using this list, I have
posted
on our internal forum the method for submitting enhancement
requests on behalf of your customers. If the sales rep is not
responding, the field specialists can do as well.
For the customers who are thinking up requirements, you need
to act like a user group. Come to some concensus on your
priorities, apply the weight of numbers, and outline your
requests. (Organize?). Then ask some Tivoli or IBM person
to submit the request for you using the proper channels. I
have said before that I would submit them. But you have to
come up with them. They really do not listen to me. I don't
buy software.
Be aware that the planning cycle is rather long. You should
consider asking for a disclosure on the contents of V7 before
you get too far into it.
I'm going to be in trouble now, for sure.
Cordially,
Leslie A. Clark
IBM Global Services - Systems Mgmt & Networking
Detroit
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