BTW
The Tivoli Usergroup Germany already has such an
coordinated effort to present enhancement requests to
the development management (aka. Jim Carey)
mfG. Alfred Reibenschuh
INFORMATIONSTECHNOLOGIE AUSTRIA GMBH
Hypovereinsbank Competence Center
Netzwerkmanagement / Network-Management
A-1020 Wien, Lassallestrasse 5
T: ++43-1-21717-58947
F: ++43-1-21717-58979
E: alfred.reibenschuh@it-austria.com
-------------------------------------------
Welcome to the Karma Hotel
Looks like Heaven but could be Hell
Where pleasant screams transform to yells
And every suite casts its own spell
> -----Original Message-----
> From: Barr, Scott [mailto:Scott_Barr@csgsystems.com]
> Sent: Tuesday, August 28, 2001 3:40 PM
> To: IBM NetView Discussion
> Subject: RE: [NV-L] enhancement requests
>
>
> I would be interested in hosting a forum for enhancements. I would use
> e-groups or similar. Would there be very many folks
> interested? I would
> invite marketing reps into the forum to monitor the
> information we collect
> and to formalize our enhancement requests. Anyone interested?
>
> -----Original Message-----
> From: Tremblay, David A. [mailto:dtremblay@jhancock.com]
> Sent: Tuesday, August 28, 2001 8:08 AM
> To: 'IBM NetView Discussion'
> Subject: RE: [NV-L] enhancement requests
>
>
> Leslie,
>
> You have only posted information that is already available
> and you won't get
> into to trouble.
>
> In the meantime, EVERYONE stick up for Leslie by requesting
> an enhancement
> request to her salary!!!! :-)
>
> In all seriousness, if the people on this list worked
> together and figuring
> out what is most important and needed for functionality. We
> could improve
> the product by letting IBM know the numbers of frustrated
> customers there
> are out there. BTW, there ARE OTHER PRODUCTS out there that
> have different
> functionality that are better in some respects and worse in
> others. The
> point is that we as customers will take our business to the
> vendor that
> supports our needs and concerns the best.
>
> <FLAME THROWER GASSED UP AND ON>
>
> Documentation for installation of the product could be much
> better. Why
> isn't the installation broken down into separate chapters
> than mixing all
> the different OS versions together. A chapter for Solaris,
> one for NT, one
> for AIX, etc. It makes for a very confusing install the
> first time around
> and you can always be 2nd guessing yourself if you
> accidentally read another
> set of instructions for another OS by mistake. KISS means
> just that Keep
> It Simple Stupid and being concise on your install directions is a
> fundamental aspect that should very simple.
>
> <FLAME THROWER OFF WITH PLENTY OF FUEL LEFT>
>
> There are so many things about this product that SCREAM out
> for change but
> haven't happened in the many years of being. I am well aware
> of NetView's
> roots based in the HP Openview code and is probably a
> resource issue to fix
> all of the things on our wish list. But if we begin to
> communicate the
> same enhancements by a good number of us, changes will happen
> or we can go
> elsewhere for our network management software.
>
> It has taken 2 years of working with the product to get me
> fired up to this
> level of frustration and I'm laid back. Just think of how
> many others out
> there that support this product out there that are just as
> frustrated as I
> am right out of the box.
>
> Dave
>
> David A. Tremblay John Hancock Financial Services
> Lead Systems Analyst Corporate Technology Services
>
> E-Mail: dtremblay@jhancock.com
>
>
>
> -----Original Message-----
> From: Leslie Clark [SMTP:lclark@US.IBM.COM]
> Sent: Thursday, August 23, 2001 5:56 PM
> To: NV-L@tkg.com
> Subject: [NV-L] enhancement requests
>
> FYI, to any IBM or Tivoli field people using this list, I have
> posted
> on our internal forum the method for submitting enhancement
> requests on behalf of your customers. If the sales rep is not
> responding, the field specialists can do as well.
>
> For the customers who are thinking up requirements, you need
> to act like a user group. Come to some concensus on your
> priorities, apply the weight of numbers, and outline your
> requests. (Organize?). Then ask some Tivoli or IBM person
> to submit the request for you using the proper channels. I
> have said before that I would submit them. But you have to
> come up with them. They really do not listen to me. I don't
> buy software.
>
> Be aware that the planning cycle is rather long. You should
> consider asking for a disclosure on the contents of V7 before
> you get too far into it.
>
> I'm going to be in trouble now, for sure.
>
> Cordially,
>
> Leslie A. Clark
> IBM Global Services - Systems Mgmt & Networking
> Detroit
>
>
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