[nv-l] Sending events to TEC - hostname missing (sometimes)

["Bernard Disselborg" <BDisselborg@triple-p.nl>]

Hello,

Environment:
NetView 7.1.4 on AIX 433, TEC 3.7.1 on AIX 433.

NetView is configured to forward specific traps to TEC.

I have the following problem:
A trap coming from node A in the network is forwarded to TEC with the
hostname field empty.
The same trap coming from node B in the network is forwarded to TEC
with the hostname field filled  as expected.

The output of wtdumprl on the TEC server shows the following:

hostname field empty:
arcServetrapHigh;source=nvserverd;sub_source=A;origin=100.237.2.21;
adapter_host=netview.abc.nl;hostname= ;category=1;date="12/19/03
15:08:14";
status=OPEN;msg="pc-bernard  ARCserve: just testing  "

hostname field ok:
arcServetrapHigh;source=nvserverd;sub_source=A;origin=100.240.1.2;
adapter_host=netview.abc.nl;hostname=server.location.abc.nl;category=1;date="12/19/03
15:05:53";
status=OPEN;msg="pc-bernard  ARCserve: just testing  "

Sniffer output shows that the NetView TEC adapter leaves the hostname
field empty for the problem systems.

The behaviour is consistent: there is a group of systems showing the
problem and some other not.

Name resolution is OK on NetView (configured as secondary server) and
TEC system.

On NetView hostnames are always shown correctly (event viewer and in
trapd.log).

Any thoughts on this ?

Thanks in advance,

Bernard