RE: [nv-l] NV on Linux

[James Shanks <jshanks@us.ibm.com>]

Dean,
I have no knowledge about when new OS's
will be supported other than what has already been announced.  I don't
do that.  I'm simply informed after the fact.  And you have to
understand that the contents of a new release are IBM Confidential until
announced or released.  Even if I did know I couldn't tell you as
a member of the public until the executives remove the confidentiality
stricture.  If you have a business need to know, and it sounds as
if you do, then you can ask your IBM marketing rep to prepare a nondisclosure
agreement so you can discuss this with development.

The currently supported OS's for each
platform are listed in the Release Notes.  You might also want to
make sure that all the functions you are now using on Solaris are available
on Linux.  Not all of it is.  That too is the Release Notes.
  And you can get Release Notes for more current releases than the
one you have at  http://publib.boulder.ibm.com/tividd/td/NetView7.1.4.html

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group

Dean Sullinger <DSullinger@dot.state.az.us>
Sent by: owner-nv-l@lists.us.ibm.com

03/03/2004 08:48 AM

Please respond to
nv-l

To	nv-l@lists.us.ibm.com
cc
Subject	RE: [nv-l] NV on Linux

> recorded in the Release Notes

James, I don't know where I'm missing this, but I looked in the release
notes and I couldn't find anyplace where it stated what versions are
supported.  I installed Red Hat Fedora to try out the Linux version,
but
when I run the Nvprereq script, it states that this version is not
supported.  What about Red Hat 9 (shrike) and when will Netview Linux
support Fedora (I happen to really like this release of Linux).

Background - We are currently running Netview 7.1.1 on a Sun SunBlade 1000
with 2GB of memory, dual 850MHz UltraSPARC III.  Yet we pay over $25k
a year
in Sun HW support (this includes 8 other Sun boxes used to support the
network).  If we moved to Linux, they would all be replaced with PC's
running Linux and this would eliminate our Sun support cost.  What
is your
(or anyone else's) thought on the difference in platforms.  Our database
has
about 15,000 nodes.

Thanks



-----Original Message-----
From: James Shanks [mailto:jshanks@us.ibm.com] 
Sent: Tuesday, June 17, 2003 7:37 AM
To: nv-l@lists.tivoli.com
Subject: Re: [nv-l] NV on Linux

There is no mystery here.

The policy towards Linux is the same as it is towards AIX, Solaris, or
Windows.

When a new release is scheduled to go out, we test on the latest levels
available.  If the code works, great, and that is recorded in the
Release
Notes as the latest supported level.  If it doesn't work, defects
are taken
and pursued until it does work.  If all that happens before the new
release
is shipped, great.  If not, then the last successful level is what
goes into
the Release Notes. Then that level is installed by IBM support 
groups worldwide.    So the supported level is always the  last
level to 
go thru formal Verification.  This is not anything new.   And
if you think 
about it, how could it be anything else? 

But there is no way to update the support level after shipment, until a
new
release of the code comes out.  We cannot announce support for a new
OS
level without a formal test and we are not allocated test resources until
a
new release is being tested prior to shipment.  Again, this not a
new
policy, nor are we deficient in any way. 

The bottom line is that 7.1.4 will be the next time you will see the
announced level of OS support changed.

You are free to use a newer level if you must.  That doesn't mean
that you
are out in the cold.  It just means that there remains the possibility
that
some issue you bring to Support might be determined to be OS-related 
and unfixable in current code.   If the Support person has no such
problem 
at his level and yet you  have it at yours, then there may be no resolution
anyone can give you until a newer release of the product ships. 
 Most of the time that is not an issue, however.  But as the customer,
you
have to decide what is an acceptable level of risk.

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and NT Tivoli Software
/ IBM
Software Group




"Mahesh Tailor" <MTailor@carilion.com>
06/17/2003 09:20 AM

 
        To:     <nv-l@lists.tivoli.com>
        cc: 
        Subject:        [nv-l]
NV on Linux



Hello,

I have been testing Netview 7.1.3 on RedHat 7.2 and see that all the
functionality that I need is there.  Unfortunately, RedHat 7.2 is
not
available and is not a product certified by the server hardware vendor;
the
newer versions of RedHat are.  RedHat itself is not selling or supporting
this platform.  What is worse is that IBM itself will not sell this
version
of Redhat with their xSeries systems!

So in frustration, I reloaded the machine with RedHat 7.3 [old, but reliable
and certified by hardware vendor]; changed the locale information to en_US
and then installed Netview 7.1.3.  It works fine. 
While I realize that RH7.3 is not a supported platform from NV/IBM's point,
I am wondering when support for the newer versions of RedHat is going to
come about? 

Perhaps, someone from IBM could shed some light on this issue given IBM's
push towards Linux.

Thanks.

Mahesh

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