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[nv-l] Re: [nv-l] Netmon doesn ´t start

To: <nv-l@lists.us.ibm.com>
Subject: [nv-l] Re: [nv-l] Netmon doesn ´t start
From: Demis Gonçalves <demisgc@ig.com.br>
Date: Wed, 15 Dec 2004 16:09:51 -0200
Delivery-date: Wed, 15 Dec 2004 18:10:30 +0000
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Organization: NetControl
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James i came from another company and the Tivoli Systems already were installed here. Im configuring all Tivoli software here, one by one. Now i´ve started to custumise the Netview and i noticed that the netmon do not start. This is not a new installation and i don´t know when the netview stop to work or if it was working fine before. On this machine runs some critical software for the company (really they built a wrong architecture for the Tivoli servers, and i will describe later) and is very difficult to stop some applications for debug netview. I understood your recommendation about call the support but as you see i have some problems because they put a lot o programs just in one machine, i know that this is not recommended but they did.
 
Machine configuration
 
Software
 
Windows 2000 SP4
Netview 7.1.3
Managed Node
TSM 5.1.5
DB2 EE
TEC 3.8
Symantec EE (Mangens about 5000 Norton clients)
 
Hardware
 
4 GB RAM
4 Xeon 700Mhz
Raid 5 Disk Array
 
Thanks in advance
 
Demis
----- Original Message -----
Sent: Wednesday, December 15, 2004 3:32 PM
Subject: Re: [nv-l] Netmon doesn ´t start

I'm not trying to suggest that you shouldn't seek help. But if I thought some other user had seen this before, or that there was an easy answer, I wouldn't have sent you to Support. The error message you mentioned, "cannot open icmp socket" is not a common one, and should not occur on a properly configured system. But you say you have rebooted several times, and yet when you start netmon with ovstart or the nvsetup GUI , you still get the "cannot open icmp socket" message? Correct?

Let's back up and get some history here. This is not a new installation, is it? You have had NetView running for some time, and then suddenly you started getting this message? Have you installed other software after NetView? Have you tried using the Task Manager to stop other programs to see whether something else has the socket netmon is requesting? Basically, that's the issue. It's getting a bad return code from the Windows OS trying to do a socket call. But why that should be, I haven't any idea.


James Shanks
Level 3 Support for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group
Inactive hide details for Demis Gonçalves <demisgc@ig.com.br>Demis Gonçalves <demisgc@ig.com.br>


          Demis Gonçalves <demisgc@ig.com.br>
          Sent by: owner-nv-l@lists.us.ibm.com

          12/15/2004 12:02 PM
          Please respond to
          nv-l


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[nv-l] Re: [nv-l] Re: [nv-l] Re: [nv-l] Netmon doesn ´t start

Yes i told about the memory problem for the support. I already rebooted the machine, i already use the trace and read all logs from the /usr/ov/logs. Answering you question, i expect that someone in this group have already had this problem and got to fix it. That´s why i posted more one information!

Demis
----- Original Message -----
From: James Shanks
To: nv-l@lists.us.ibm.com
Sent: Wednesday, December 15, 2004 2:53 PM
Subject: Re: [nv-l] Re: [nv-l] Re: [nv-l] Netmon doesn ´t start

That's not a valid test. That will happen on any Windows system, even one where netmon starts normally. The OVsInitComplete fails because the process was not started by ovspmd, the process which normally starts all the daemons by the command "ovstart". If ovspmd does not the start the daemon but you do instead, then there is no connection between them and the OVsInitComplete fails as a result.

I'm not certain what you expect to gain by posting this here. If you have rebooted and netmon still fails to start, then it is unlikely that another user can help you. That's why I sent you to Support. You said you were having some unspecified sort of memory problems with this box before the trouble started. Did you tell Support about those?

James Shanks
Level 3 Support for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group
Inactive hide details for Demis Gonçalves <demisgc@ig.com.br>Demis Gonçalves <demisgc@ig.com.br>

                  Demis Gonçalves <demisgc@ig.com.br>
                  Sent by: owner-nv-l@lists.us.ibm.com

                  12/15/2004 11:35 AM

Please respond to
nv-l
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[nv-l] Re: [nv-l] Re: [nv-l] Netmon doesn ´t start

When i try to start netmon by typing netmon it show me the error OVsInitComplete failed; exiting!!!


IBM support until now didn´t find the problem, neither i.


Demis

----- Original Message -----

From:
Demis Gonçalves
To:
nv-l@lists.us.ibm.com
Sent:
Tuesday, December 14, 2004 1:09 PM
Subject:
[nv-l] Re: [nv-l] Netmon doesn ´t start

I made some snmp get in my snmp and it returns positive results to me. Yesterday we have problems of memory with this server, and today the netmon doesn´t start. Very strange this situation, but i will call the IBM Support.


tks!


Demis

----- Original Message -----

From:
James Shanks
To:
nv-l@lists.us.ibm.com
Sent:
Tuesday, December 14, 2004 1:03 PM
Subject:
Re: [nv-l] Netmon doesn ´t start

Reboot. If that doesn't work, call Support.

If my memory serves me, that would mean that netmon is trying to open the socket reserved for him in <windows_path>/etc/services, and Windows won't do it, giving him a bad return code. So netmon cannot communicate with anyone.

How do you know your SNMP works fine?

James Shanks
Level 3 Support for Tivoli NetView for UNIX and Windows
Tivoli Software / IBM Software Group

Inactive hide details for Demis Gonçalves <demisgc@ig.com.br>Demis Gonçalves <demisgc@ig.com.br>
                                  Demis Gonçalves <demisgc@ig.com.br>
                                  Sent by: owner-nv-l@lists.us.ibm.com

                                  12/14/2004 09:49 AM


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nv-l
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[nv-l] Netmon doesn´t start

Hi list, i have a Windows 2000 box with netview 7.1.3. My netmon doens´t start a the message is the following:

Cannot open icmp socket

My SNMP is works fine.

any ideas?

===========================
Demis Gonçalves
Sr. Support Analyst
NetControl Network Management
São Paulo - Brazil
Mobile: 55 11 9904-9684
Office : 55 11 3227-2872
"Tivoli, love it or leave it!"
===========================

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