[nv-l] 7.1.5 AIX Discovered objects in DB but no symbols on map--have PMR open

["Van Order, Drew \(US - Hermitage\)" <dvanorder@deloitte.com>]

Hi folks,

Newly discovered objects are added to the database, but the corresponding map symbols aren't created. By that, I mean you discover a device, see it using ovtopodump, but can't locate it on the map. We use only the default map. ovobjprint -s validates there are no OVW Maps Exists or OVW Maps Managed fields. We schedule ovmapcount and ovtopofix maintenance 3 times per week, and I have already tried it again, but no change. The subnets these devices would connect to are managed. Everything seems to be working, but no symbols. Existing items are fine, you can locate them, etc.

If you add the same device to the development 7.1.5 server, it's all good. The admins say they haven't changed anything, and it seems the database is fine, NV's running OK. The symbols files/oid_to* are all there as expected.

We've opened a PMR, but nothing resolved yet. I searched the list and found good suggestions that have it narrowed to this point. Any ideas on what to check next?

Thanks!--Drew

Drew Van Order
Information Technology Services
Deloitte Services LP
Tel: +1 615 882 7836
www.deloitte.com

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