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ATM Manager dies & who do ya call?

To: nv-l@lists.tivoli.com
Subject: ATM Manager dies & who do ya call?
From: Randy Smith <rsmith@CETA-HQ.CETA.COM>
Date: Wed, 10 Jun 1998 13:55:54 -0400
Reply-to: Discussion of IBM NetView and POLYCENTER Manager on NetView et alia <NV-L@UCSBVM.UCSB.EDU>
Sender: Discussion of IBM NetView and POLYCENTER Manager on NetView et alia <NV-L@UCSBVM.UCSB.EDU>
Hi All,

My efforts with Nways ATM Manager continue. As I reported earlier, we have
ATM Manager from Nways Manager 1.1 (So ATM is 3.2, right? ah!). Based upon
some advice from earlier replies I ran a trace to see what was going on.
Using AIX monitor utility, I can see ahmtopod starts up and runs for about
10-15 seconds. Long enough to spit out 350K into the trace file anyway. It
looks as though it can't find my ATM devices even though I checked in the
object database and verified they have various ATM characteristics set to
true. I did download and copied over an updated ipcServices program from
the ftp server since we are running AIX 4.2.1. That doesn't seem to have
made a difference. The trace follows. Appreciate any help, including the
correct number to call. I called 800-237-5511 (main support center for
everything.), but they weren't sure where to send me. This looks to be a
little beyond Level 1.

[startup stuff deleted, connects to ObjectStore database and iubd from the
looks of it.]

NCMA topology daemon initialization completed.
Retreiving objects from database ...

[connecting to ovwdb]
Wed Jun 10 12:54:42 1998, AHMTopoRestart.C, Line 452, Instance 539839416:
There is no ATM Node to process for field ahm_isATM_NODE

[Now this is odd since I have a collection with three devices with this
field TRUE. Shortly after that things go poorly from the looks of it...]

NvotCommon::internalRc = 34
nvotCreateRootGraph - internal error: ><NvotCache: Generic error.
>< Unable to create LE Root Topology Graph, error code : 48, error text :
><An error ocurred while accessing Ovw Data Base.,
      AHM<---AHM_TopoGtmDatabase::gtmCreateLeRoot (Instance 539600088)
Impossible to create the LAN Emulation ROOT graph in GTM
    AHM<---AHM_TopoRestart::create (Instance 539839416)
Impossible to create OVwDb/NVOT topology objects
    AHM--->IUB_TopoMailBoxHandler::~IUB_TopoMailBoxHandler (Instance
804395432)
    AHM<---IUB_TopoMailBoxHandler::~IUB_TopoMailBoxHandler (Instance
804395432)
    AHM--->IUB_MailBox::~IUB_MailBox() (Instance 804395432)
    AHM<---IUB_MailBox::~IUB_MailBox() (Instance 804395432)
    AHM--->AHM_TopoMainTermination
      AHM--->AHM_TopoObjectManager::~AHM_TopoObjectManager (Instance
539576840)
ATM Topology daemon is terminating ...

[And then he goes through a cleanup process and terminates, leaving behind
ahmledisplay and ahmeui sometimes.]

As always, thanks for any help or guidance.

--Randy--

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