Level 1 doesn't know where to send you? Did you tell them this was an AIX
product? Give 'em a product number?
As far as I can determine the product id (which should be enough to route a
call no matter what) is 576560900 and the correct queue for Level 2 help
for Nways ATM in the US is NWAYCM,140. Call Level 1 back and have them
route you
there. Or are they telling you that your version of the product is out of
support? If that's the problem, then there is no one to call. You have to
upgrade to a supported level or you are on your own.
James Shanks
Tivoli (NetView for UNIX) L3 Support
rsmith@CETA-HQ.CETA.COM on 06/10/98 01:55:54 PM
Please respond to NV-L@UCSBVM.UCSB.EDU
To: NV-L@UCSBVM.UCSB.EDU
cc: (bcc: James Shanks)
Subject: ATM Manager dies & who do ya call?
Hi All,
My efforts with Nways ATM Manager continue. As I reported earlier, we have
ATM Manager from Nways Manager 1.1 (So ATM is 3.2, right? ah!). Based upon
some advice from earlier replies I ran a trace to see what was going on.
Using AIX monitor utility, I can see ahmtopod starts up and runs for about
10-15 seconds. Long enough to spit out 350K into the trace file anyway. It
looks as though it can't find my ATM devices even though I checked in the
object database and verified they have various ATM characteristics set to
true. I did download and copied over an updated ipcServices program from
the ftp server since we are running AIX 4.2.1. That doesn't seem to have
made a difference. The trace follows. Appreciate any help, including the
correct number to call. I called 800-237-5511 (main support center for
everything.), but they weren't sure where to send me. This looks to be a
little beyond Level 1.
[startup stuff deleted, connects to ObjectStore database and iubd from the
looks of it.]
NCMA topology daemon initialization completed.
Retreiving objects from database ...
[connecting to ovwdb]
Wed Jun 10 12:54:42 1998, AHMTopoRestart.C, Line 452, Instance 539839416:
There is no ATM Node to process for field ahm_isATM_NODE
[Now this is odd since I have a collection with three devices with this
field TRUE. Shortly after that things go poorly from the looks of it...]
NvotCommon::internalRc = 34
nvotCreateRootGraph - internal error: ><NvotCache: Generic error.
>< Unable to create LE Root Topology Graph, error code : 48, error text :
><An error ocurred while accessing Ovw Data Base.,
AHM<---AHM_TopoGtmDatabase::gtmCreateLeRoot (Instance 539600088)
Impossible to create the LAN Emulation ROOT graph in GTM
AHM<---AHM_TopoRestart::create (Instance 539839416)
Impossible to create OVwDb/NVOT topology objects
AHM--->IUB_TopoMailBoxHandler::~IUB_TopoMailBoxHandler (Instance
804395432)
AHM<---IUB_TopoMailBoxHandler::~IUB_TopoMailBoxHandler (Instance
804395432)
AHM--->IUB_MailBox::~IUB_MailBox() (Instance 804395432)
AHM<---IUB_MailBox::~IUB_MailBox() (Instance 804395432)
AHM--->AHM_TopoMainTermination
AHM--->AHM_TopoObjectManager::~AHM_TopoObjectManager (Instance
539576840)
ATM Topology daemon is terminating ...
[And then he goes through a cleanup process and terminates, leaving behind
ahmledisplay and ahmeui sometimes.]
As always, thanks for any help or guidance.
--Randy--
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