RE: [NV] NetView Version 7.1

["James Shanks" <SHANKS@us.tivoli.com>]

This is a multipart message in MIME format.

Thanks for the insight Craig
I have an inquiry going on right now because according to the announcement 
letter I have in my hand, shipments will not begin until after the GA 
date.  But if you have received GA code, by whatever means, then you 
should be able to call Support and get help on it.  They are all still 
getting trained on the new features in it, this week and next, but the 
problem reporting system should already be in place to handle calls about 
7.1. 

So my apologies to Bill McCarter, if he, like you, was not part of the 
Beta program and still got the code.  I have an official document which 
says that is not possible, but I am willing to be proven wrong.  Looks 
like I have been.  So go ahead and install.  Level 2 Support should be 
ready to help if you have a problem.  If we are shipping it, then we are 
supporting it.

James Shanks
Level 3 Support 
Tivoli NetView for UNIX and NT
Tivoli Software
IBM Software Group
Please note that my new id is jshanks@us.ibm.com






"Treptow, Craig" <Treptow.Craig@principal.com>
Sent by: owner-nv-l@tkg.com
10/17/2001 03:08 PM
Please respond to IBM NetView Discussion

 
        To:     "'IBM NetView Discussion'" <nv-l@tkg.com>
        cc: 
        Subject:        RE: [NV-L] [NV] NetView Version 7.1

 

I can confirm that you don't have to be in the Beta test group to get it. 
I have it right now, but have not installed it anywhere.  I believe 
account reps could order it a few weeks ago even though it had not been 
announced.  I got my copy last week, and was quite surprised when it 
showed up.
 
Personally, I don't think a person should expect support until it's 
"official", but I was considering installing it somewhere, just to see it 
running. 
 
 -----Original Message-----
From: James Shanks [mailto:SHANKS@us.tivoli.com]
Sent: Wednesday, October 17, 2001 1:56 PM
To: IBM NetView Discussion
Subject: Re: [NV-L] [NV] NetView Version 7.1




Hold the phone here, Bill. 
The production version of 7.1 won't ship until October 26, so if you 
already have 7.1, then you have to be part of the Beta program, right? 
. 

Now to be part of the beta program, didn't you sign an agreement and get 
some pointers about not putting things about it, especaailly problems you 
encountered on this public list until after it GA'd?  I thought all beta 
customers agreed to that and were given a special process for getting 
support. 

Let's continue this discussion offline, because no one else on this list 
can help you.  I'm not sure I can either, but I know that a  problem on 
code that has not been released yet cannot be resolved here. Offhand, I'd 
say you have a performance problem relating to ipmap, and that it is local 
to you, because we did not see anything like that here during 
Verification. 

James Shanks
Level 3 Support 
Tivoli NetView for UNIX and NT
Tivoli Software
IBM Software Group
Please note that my new id is jshanks@us.ibm.com





                 "McCarter, Bill" <mccarter_we@naptheon.com> 
Sent by: owner-nv-l@tkg.com 


10/17/2001 02:13 PM 
Please respond to IBM NetView Discussion 


 
        To:        "IBM NetView Discussion (E-mail)" <nv-l@tkg.com> 
        cc: 
        Subject:        [NV-L] [NV] Netview Version 7.1 

 



I recently upgraded to Netview 7.1. The upgrade went fine with 0 errors
during the process, but I've started to
notice this problem.  I will receive an event 'Node Down' and it shows up 
in
my control desk and gets forwarded to my Tivoli Event Console
simultaneously, but it's taking up to 3/4 minutes for the icon 
representing
the object to turn red on the map. I have ran all the utilities I can 
trying
to resolve this issue to no avail. (ovmapcount,ovtopofix, resolve database
inconsistencies thru serversetup menu) Any Ideas? Thanks in Advance.

Sun Ultra 80, Solaris 2.8
Netview 7.1


Bill McCarter, Naptheon INC..
Technical Team Lead Systems Management Group
work  - (757) 688-2602
mccarter_we@naptheon.com <mailto:mccarter_we@naptheon.com>






#### C.DTF has been removed from this note on October 17 2001 by James 
Shanks 



_________________________________________________________________________
NV-L List information and Archives: http://www.tkg.com/nv-l



Thanks for the insight Craig
I have an inquiry going on right now because according to the announcement letter I have in my hand, shipments will not begin until after the GA date.  But if you have received GA code, by whatever means, then you should be able to call Support and get help on it.  They are all still getting trained on the new features in it, this week and next, but the problem reporting system should already be in place to handle calls about 7.1.   

So my apologies to Bill McCarter, if he, like you, was not part of the Beta program and still got the code.  I have an official document which says that is not possible, but I am willing to be proven wrong.  Looks like I have been.  So go ahead and install.  Level 2 Support should be ready to help if you have a problem.  If we are shipping it, then we are supporting it.

James Shanks
Level 3 Support  
Tivoli NetView for UNIX and NT
Tivoli Software
IBM Software Group
Please note that my new id is jshanks@us.ibm.com

"Treptow, Craig" <Treptow.Craig@principal.com> Sent by: owner-nv-l@tkg.com 10/17/2001 03:08 PM Please respond to IBM NetView Discussion

To:        "'IBM NetView Discussion'" <nv-l@tkg.com>         cc:                 Subject:        RE: [NV-L] [NV] NetView Version 7.1

I can confirm that you don't have to be in the Beta test group to get it.  I have it right now, but have not installed it anywhere.  I believe account reps could order it a few weeks ago even though it had not been announced.  I got my copy last week, and was quite surprised when it showed up.
 
Personally, I don't think a person should expect support until it's "official", but I was considering installing it somewhere, just to see it running. 
 
 -----Original Message-----
From: James Shanks [mailto:SHANKS@us.tivoli.com]
Sent: Wednesday, October 17, 2001 1:56 PM
To: IBM NetView Discussion
Subject: Re: [NV-L] [NV] NetView Version 7.1




Hold the phone here, Bill.   
The production version of 7.1 won't ship until October 26, so if you  already have 7.1, then you have to be part of the Beta program, right? 
. 

Now to be part of the beta program, didn't you sign an agreement and get some pointers about not putting things about it, especaailly problems you encountered on this public list until after it GA'd?  I thought all beta customers agreed to that and were given a special process for getting support. 

Let's continue this discussion offline, because no one else on this list can help you.  I'm not sure I can either, but I know that a  problem on code that has not been released yet cannot be resolved here. Offhand, I'd say you have a performance problem relating to ipmap, and that it is local to you, because we did not see anything like that here during Verification.  

James Shanks
Level 3 Support  
Tivoli NetView for UNIX and NT
Tivoli Software
IBM Software Group
Please note that my new id is jshanks@us.ibm.com





                 "McCarter, Bill" <mccarter_we@naptheon.com> 
Sent by: owner-nv-l@tkg.com 


10/17/2001 02:13 PM 
Please respond to IBM NetView Discussion 


        
        To:        "IBM NetView Discussion (E-mail)" <nv-l@tkg.com> 
        cc:         
        Subject:        [NV-L] [NV] Netview Version 7.1 

       



I recently upgraded to Netview 7.1. The upgrade went fine with 0 errors
during the process, but I've started to
notice this problem.  I will receive an event 'Node Down' and it shows up in
my control desk and gets forwarded to my Tivoli Event Console
simultaneously, but it's taking up to 3/4 minutes for the icon representing
the object to turn red on the map. I have ran all the utilities I can trying
to resolve this issue to no avail. (ovmapcount,ovtopofix, resolve database
inconsistencies thru serversetup menu) Any Ideas? Thanks in Advance.

Sun Ultra 80, Solaris 2.8
Netview 7.1


Bill McCarter, Naptheon INC..
Technical Team Lead Systems Management Group
work  - (757) 688-2602
mccarter_we@naptheon.com <mailto:mccarter_we@naptheon.com>






#### C.DTF has been removed from this note on October 17 2001 by James Shanks 



_________________________________________________________________________
NV-L List information and Archives: http://www.tkg.com/nv-l