The arnvd daemon was installed from a Remedy supplied CD. I still have the
manual which is titled "Action Request System Accessories - Network
Management Integration Guide". It also installs arnvui which is the gui for
setting up the trap to trouble ticket mapping and definitions. Unless I am
mistaken this comes standard with Remedy, someone correct me if I am wrong.
When we were using this option it worked well and consumed suprisingly
little system resources.
For the email option, yes we fire off a script which sends an email to a
specific SMTP account on the Remedy Server. The armaild daemon on the Remedy
server periodically process mail for this account and generates Remedy
tickets based upon the contents of the email message. The armaild is
optional so does not normally get started. You need to add statements to the
Remedy start-up script to start it. I also modified the config file for the
daemon to process the mail once every minute so the tickets are pretty
timely.
You may use either of these options or both. Both our Remedy server and our
NetView server are AIX so I'm pretty familiar with what is set up on each.
If you decide to try out the email option let me know - I can send you an
example template of information to send in the body of the email message.
Blaine Owens
Eastman Chemical Company
Phone - (423)-229-3579
Fax - (423)-229-1188
bowens@eastman.com
> -----Original Message-----
> From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> Sent: Thursday, April 27, 2000 3:17 PM
> To: nv-l@tkg.com
> Subject: RE: [NV-L] NetView and Remedy ARS Integration...
>
> Thanks for the response...
>
> Regarding the first option:
>
> Where does this arnvd daemon come from? I have never heard of this before.
>
> Is it a part of NetView natively??
>
> Regarding the second option:
>
> When you receive a trap on NetView, which you would like to send to
> Remedy,
> how do you initiate an email from the NetView server? Do you fire off a
> script upon receiving the trap which generates a standard SMTP email with
> whatever data you want? The trap itself is discarded?
>
> Any info appreciated.
>
> Sincerely,
>
> Gord Michaels.
>
>
>
> >From: "Owens, Blaine C" <bowens@eastman.com>
> >Reply-To: IBM NetView Discussion <nv-l@tkg.com>
> >To: "'IBM NetView Discussion'" <nv-l@tkg.com>
> >Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> >Date: Thu, 27 Apr 2000 14:03:58 -0400
> >
> >Gord, we have done so. There are two ways to implement this -
> >
> >1) you can run a daemon (arnvd) on your NetView server. There is a gui
> >which
> >allows you to define which traps open Remedy tickets and allow you to
> >specify some of the fields to populate in the tickets. Traps which are
> not
> >defined thus are ignored.
> >
> >2) you can run the optional armaild daemon on the Remedy server and open
> >Remedy tickets via email.
> >
> >We have used both but now use the second option exclusively because it is
>
> >so
> >much more flexible. For example, I can populate any field of my choosing
> >using this method, even custom fields which are not part of the standard
> >Remedy selection set. Also, we can use email from ANYWHERE, not just
> >NetView. We can send email from any system to automatically open Remedy
> >cases whether they know anything about SNMP traps or not (IBM mainframes,
>
> >NT
> >servers, Microsoft Outlook, etc.). All of our operations staffs rely
> >heavily
> >on this for automatic trouble ticketing.
> >
> >Good luck!
> >
> >Blaine Owens
> >Eastman Chemical Company
> >Phone - (423)-229-3579
> >Fax - (423)-229-1188
> >bowens@eastman.com
> >
> > > -----Original Message-----
> > > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > > Sent: Thursday, April 27, 2000 11:55 AM
> > > To: nv-l@UCSBVM.ucsb.edu
> > > Subject: [NV-L] NetView and Remedy ARS Integration...
> > >
> > > Hello All.
> > >
> > > Does anyone have Tivoli NetView integrated with Remedy ARS ??
> > > If so, what configuration must be done on the NetView side??
> > > Does it work well??
> > > Is it just event forwarding?? I would not want all traps to be sent,
> >just
> > > specific ones. How is this done??
> > >
> > > Any info appreciated.
> > >
> > > Sincerely,
> > >
> > > Gord Michaels.
> > >
> ________________________________________________________________________
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> > >
> > >
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