Thanks for the response...
Regarding the first option:
Where does this arnvd daemon come from? I have never heard of this before.
Is it a part of NetView natively??
Regarding the second option:
When you receive a trap on NetView, which you would like to send to Remedy,
how do you initiate an email from the NetView server? Do you fire off a
script upon receiving the trap which generates a standard SMTP email with
whatever data you want? The trap itself is discarded?
Any info appreciated.
Sincerely,
Gord Michaels.
>From: "Owens, Blaine C" <bowens@eastman.com>
>Reply-To: IBM NetView Discussion <nv-l@tkg.com>
>To: "'IBM NetView Discussion'" <nv-l@tkg.com>
>Subject: RE: [NV-L] NetView and Remedy ARS Integration...
>Date: Thu, 27 Apr 2000 14:03:58 -0400
>
>Gord, we have done so. There are two ways to implement this -
>
>1) you can run a daemon (arnvd) on your NetView server. There is a gui
>which
>allows you to define which traps open Remedy tickets and allow you to
>specify some of the fields to populate in the tickets. Traps which are not
>defined thus are ignored.
>
>2) you can run the optional armaild daemon on the Remedy server and open
>Remedy tickets via email.
>
>We have used both but now use the second option exclusively because it is
>so
>much more flexible. For example, I can populate any field of my choosing
>using this method, even custom fields which are not part of the standard
>Remedy selection set. Also, we can use email from ANYWHERE, not just
>NetView. We can send email from any system to automatically open Remedy
>cases whether they know anything about SNMP traps or not (IBM mainframes,
>NT
>servers, Microsoft Outlook, etc.). All of our operations staffs rely
>heavily
>on this for automatic trouble ticketing.
>
>Good luck!
>
>Blaine Owens
>Eastman Chemical Company
>Phone - (423)-229-3579
>Fax - (423)-229-1188
>bowens@eastman.com
>
> > -----Original Message-----
> > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > Sent: Thursday, April 27, 2000 11:55 AM
> > To: nv-l@UCSBVM.ucsb.edu
> > Subject: [NV-L] NetView and Remedy ARS Integration...
> >
> > Hello All.
> >
> > Does anyone have Tivoli NetView integrated with Remedy ARS ??
> > If so, what configuration must be done on the NetView side??
> > Does it work well??
> > Is it just event forwarding?? I would not want all traps to be sent,
>just
> > specific ones. How is this done??
> >
> > Any info appreciated.
> >
> > Sincerely,
> >
> > Gord Michaels.
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