Thanks a million!
I would really appreciate that template. I am going to try it out soon.
Thanks again!
Gord.
>From: "Owens, Blaine C" <bowens@eastman.com>
>Reply-To: IBM NetView Discussion <nv-l@tkg.com>
>To: "'IBM NetView Discussion'" <nv-l@tkg.com>
>Subject: RE: [NV-L] NetView and Remedy ARS Integration...
>Date: Thu, 27 Apr 2000 15:42:20 -0400
>
>The arnvd daemon was installed from a Remedy supplied CD. I still have the
>manual which is titled "Action Request System Accessories - Network
>Management Integration Guide". It also installs arnvui which is the gui for
>setting up the trap to trouble ticket mapping and definitions. Unless I am
>mistaken this comes standard with Remedy, someone correct me if I am wrong.
>When we were using this option it worked well and consumed suprisingly
>little system resources.
>
>For the email option, yes we fire off a script which sends an email to a
>specific SMTP account on the Remedy Server. The armaild daemon on the
>Remedy
>server periodically process mail for this account and generates Remedy
>tickets based upon the contents of the email message. The armaild is
>optional so does not normally get started. You need to add statements to
>the
>Remedy start-up script to start it. I also modified the config file for the
>daemon to process the mail once every minute so the tickets are pretty
>timely.
>
>You may use either of these options or both. Both our Remedy server and our
>NetView server are AIX so I'm pretty familiar with what is set up on each.
>If you decide to try out the email option let me know - I can send you an
>example template of information to send in the body of the email message.
>
>Blaine Owens
>Eastman Chemical Company
>Phone - (423)-229-3579
>Fax - (423)-229-1188
>bowens@eastman.com
>
> > -----Original Message-----
> > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > Sent: Thursday, April 27, 2000 3:17 PM
> > To: nv-l@tkg.com
> > Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> >
> > Thanks for the response...
> >
> > Regarding the first option:
> >
> > Where does this arnvd daemon come from? I have never heard of this
>before.
> >
> > Is it a part of NetView natively??
> >
> > Regarding the second option:
> >
> > When you receive a trap on NetView, which you would like to send to
> > Remedy,
> > how do you initiate an email from the NetView server? Do you fire off a
> > script upon receiving the trap which generates a standard SMTP email
>with
> > whatever data you want? The trap itself is discarded?
> >
> > Any info appreciated.
> >
> > Sincerely,
> >
> > Gord Michaels.
> >
> >
> >
> > >From: "Owens, Blaine C" <bowens@eastman.com>
> > >Reply-To: IBM NetView Discussion <nv-l@tkg.com>
> > >To: "'IBM NetView Discussion'" <nv-l@tkg.com>
> > >Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> > >Date: Thu, 27 Apr 2000 14:03:58 -0400
> > >
> > >Gord, we have done so. There are two ways to implement this -
> > >
> > >1) you can run a daemon (arnvd) on your NetView server. There is a gui
> > >which
> > >allows you to define which traps open Remedy tickets and allow you to
> > >specify some of the fields to populate in the tickets. Traps which are
> > not
> > >defined thus are ignored.
> > >
> > >2) you can run the optional armaild daemon on the Remedy server and
>open
> > >Remedy tickets via email.
> > >
> > >We have used both but now use the second option exclusively because it
>is
> >
> > >so
> > >much more flexible. For example, I can populate any field of my
>choosing
> > >using this method, even custom fields which are not part of the
>standard
> > >Remedy selection set. Also, we can use email from ANYWHERE, not just
> > >NetView. We can send email from any system to automatically open Remedy
> > >cases whether they know anything about SNMP traps or not (IBM
>mainframes,
> >
> > >NT
> > >servers, Microsoft Outlook, etc.). All of our operations staffs rely
> > >heavily
> > >on this for automatic trouble ticketing.
> > >
> > >Good luck!
> > >
> > >Blaine Owens
> > >Eastman Chemical Company
> > >Phone - (423)-229-3579
> > >Fax - (423)-229-1188
> > >bowens@eastman.com
> > >
> > > > -----Original Message-----
> > > > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > > > Sent: Thursday, April 27, 2000 11:55 AM
> > > > To: nv-l@UCSBVM.ucsb.edu
> > > > Subject: [NV-L] NetView and Remedy ARS Integration...
> > > >
> > > > Hello All.
> > > >
> > > > Does anyone have Tivoli NetView integrated with Remedy ARS ??
> > > > If so, what configuration must be done on the NetView side??
> > > > Does it work well??
> > > > Is it just event forwarding?? I would not want all traps to be sent,
> > >just
> > > > specific ones. How is this done??
> > > >
> > > > Any info appreciated.
> > > >
> > > > Sincerely,
> > > >
> > > > Gord Michaels.
> > > >
> > ________________________________________________________________________
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> > > >
> >
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