Blaine,
Could you share you templete with the rest of the group. I also have Remedy
and NetView but neither intergrated at this time.
Thanks,
Jeff W.
Lockheed Martin
>From: "Owens, Blaine C" <bowens@eastman.com>
>Reply-To: IBM NetView Discussion <nv-l@tkg.com>
>To: "'IBM NetView Discussion'" <nv-l@tkg.com>
>Subject: RE: [NV-L] NetView and Remedy ARS Integration...
>Date: Fri, 28 Apr 2000 08:58:51 -0400
>
>It's headed your way. Good luck!
>
>Blaine Owens
>Eastman Chemical Company
>Phone - (423)-229-3579
>Fax - (423)-229-1188
>bowens@eastman.com
>
> > -----Original Message-----
> > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > Sent: Friday, April 28, 2000 8:29 AM
> > To: nv-l@tkg.com
> > Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> >
> > Thanks a million!
> >
> > I would really appreciate that template. I am going to try it out soon.
> >
> > Thanks again!
> >
> > Gord.
> >
> >
> > >From: "Owens, Blaine C" <bowens@eastman.com>
> > >Reply-To: IBM NetView Discussion <nv-l@tkg.com>
> > >To: "'IBM NetView Discussion'" <nv-l@tkg.com>
> > >Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> > >Date: Thu, 27 Apr 2000 15:42:20 -0400
> > >
> > >The arnvd daemon was installed from a Remedy supplied CD. I still have
> > the
> > >manual which is titled "Action Request System Accessories - Network
> > >Management Integration Guide". It also installs arnvui which is the gui
> > for
> > >setting up the trap to trouble ticket mapping and definitions. Unless I
> > am
> > >mistaken this comes standard with Remedy, someone correct me if I am
> > wrong.
> > >When we were using this option it worked well and consumed suprisingly
> > >little system resources.
> > >
> > >For the email option, yes we fire off a script which sends an email to
>a
> > >specific SMTP account on the Remedy Server. The armaild daemon on the
> > >Remedy
> > >server periodically process mail for this account and generates Remedy
> > >tickets based upon the contents of the email message. The armaild is
> > >optional so does not normally get started. You need to add statements
>to
> > >the
> > >Remedy start-up script to start it. I also modified the config file for
> > the
> > >daemon to process the mail once every minute so the tickets are pretty
> > >timely.
> > >
> > >You may use either of these options or both. Both our Remedy server and
> > our
> > >NetView server are AIX so I'm pretty familiar with what is set up on
> > each.
> > >If you decide to try out the email option let me know - I can send you
>an
> > >example template of information to send in the body of the email
>message.
> > >
> > >Blaine Owens
> > >Eastman Chemical Company
> > >Phone - (423)-229-3579
> > >Fax - (423)-229-1188
> > >bowens@eastman.com
> > >
> > > > -----Original Message-----
> > > > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > > > Sent: Thursday, April 27, 2000 3:17 PM
> > > > To: nv-l@tkg.com
> > > > Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> > > >
> > > > Thanks for the response...
> > > >
> > > > Regarding the first option:
> > > >
> > > > Where does this arnvd daemon come from? I have never heard of this
> > >before.
> > > >
> > > > Is it a part of NetView natively??
> > > >
> > > > Regarding the second option:
> > > >
> > > > When you receive a trap on NetView, which you would like to send to
> > > > Remedy,
> > > > how do you initiate an email from the NetView server? Do you fire
>off
> > a
> > > > script upon receiving the trap which generates a standard SMTP email
> > >with
> > > > whatever data you want? The trap itself is discarded?
> > > >
> > > > Any info appreciated.
> > > >
> > > > Sincerely,
> > > >
> > > > Gord Michaels.
> > > >
> > > >
> > > >
> > > > >From: "Owens, Blaine C" <bowens@eastman.com>
> > > > >Reply-To: IBM NetView Discussion <nv-l@tkg.com>
> > > > >To: "'IBM NetView Discussion'" <nv-l@tkg.com>
> > > > >Subject: RE: [NV-L] NetView and Remedy ARS Integration...
> > > > >Date: Thu, 27 Apr 2000 14:03:58 -0400
> > > > >
> > > > >Gord, we have done so. There are two ways to implement this -
> > > > >
> > > > >1) you can run a daemon (arnvd) on your NetView server. There is a
> > gui
> > > > >which
> > > > >allows you to define which traps open Remedy tickets and allow you
>to
> > > > >specify some of the fields to populate in the tickets. Traps which
> > are
> > > > not
> > > > >defined thus are ignored.
> > > > >
> > > > >2) you can run the optional armaild daemon on the Remedy server and
> > >open
> > > > >Remedy tickets via email.
> > > > >
> > > > >We have used both but now use the second option exclusively because
> > it
> > >is
> > > >
> > > > >so
> > > > >much more flexible. For example, I can populate any field of my
> > >choosing
> > > > >using this method, even custom fields which are not part of the
> > >standard
> > > > >Remedy selection set. Also, we can use email from ANYWHERE, not
>just
> > > > >NetView. We can send email from any system to automatically open
> > Remedy
> > > > >cases whether they know anything about SNMP traps or not (IBM
> > >mainframes,
> > > >
> > > > >NT
> > > > >servers, Microsoft Outlook, etc.). All of our operations staffs
>rely
> > > > >heavily
> > > > >on this for automatic trouble ticketing.
> > > > >
> > > > >Good luck!
> > > > >
> > > > >Blaine Owens
> > > > >Eastman Chemical Company
> > > > >Phone - (423)-229-3579
> > > > >Fax - (423)-229-1188
> > > > >bowens@eastman.com
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: Gord Michaels [SMTP:gord_michaels@hotmail.com]
> > > > > > Sent: Thursday, April 27, 2000 11:55 AM
> > > > > > To: nv-l@UCSBVM.ucsb.edu
> > > > > > Subject: [NV-L] NetView and Remedy ARS Integration...
> > > > > >
> > > > > > Hello All.
> > > > > >
> > > > > > Does anyone have Tivoli NetView integrated with Remedy ARS ??
> > > > > > If so, what configuration must be done on the NetView side??
> > > > > > Does it work well??
> > > > > > Is it just event forwarding?? I would not want all traps to be
> > sent,
> > > > >just
> > > > > > specific ones. How is this done??
> > > > > >
> > > > > > Any info appreciated.
> > > > > >
> > > > > > Sincerely,
> > > > > >
> > > > > > Gord Michaels.
> > > > > >
> > > >
> > ________________________________________________________________________
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> > > > > >
> > > >
> > >
> >
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