Jane,
Thanks much for your comments. The primary part of the situation, in my
view is that Netview are, more or less, the grunts of the Tivoli world. I
mean, we have to be here to work our systems and provide support, the
Tivoli types look at us as too low on the totem pole for such things. I
didn't even know about Planet Tivoli until it was happening. Naturally,
travel and other arrangements were too late.
Mike Walsh
****Please Note - New EMAIL Address mike.walsh@us.ing.com*********
612-342-3118
Jane Curry
<jane.curry@skills To: nv-l@lists.us.ibm.com
-1st.co.uk> cc:
Subject: NetView User Groups
(was[nv-l] another list)
10/17/2003 01:16
PM
Please respond to
nv-l
I agree with Mike about the value of User Groups and the dearth of
NetView user groups. The problem seems to be that no-one currently has
education or travel budget, and when they did, we were still a
relatively sparse community when spread around the globe.
I believe that the Germans DO have a NetView User Group - can anyone
comment on if / how that works?
Another suggestion is to run a BOF (Birds Of a Feather) session at /
after a Tivoli User Group. I did this at Planet Tivoli in New Orleans
but even with a week's advanced notice, we still only had half a dozen
of us chewing the NetView fat.
I guess it doesn't help Mike, but we have a Tivoli User Group meeting in
the UK on November 13th. If there's interest, I would be very happy to
hold an informal NetView BOF afterwards ("informal" tends to be defined
as "includes beer/ wine / food at a local hostelry on a self-funding
basis"). If there's interest, please respond. Perhaps others TUGs
could do the same. Ideally, we need more NetView content on a TUG
agenda, but that means someone has to volunteer...
My 2 pennorth.....
Cheers,
Jane
Mike Walsh wrote:
>Scott and James,
>
>If I can weigh in with my own frustrations. I am very new to Netview and
>the whole Unix world Being such, a lot of this stuff goes over my head.
>What disappoints me is that there are no user groups, meetings etc. where
I
>could try to gain added knowledge and expertise. Nobody I could talk to
>and share information with directly. I've been to the admin class, and
>while Charlie Carter is very, very good at teaching, he only has a few
days
>to beat everything into our heads.
>
>I mean the Tivoli bunch have one that meets regularly. Why not Netview.
>Guess it is because we are a poor cousin to Tivoli and so overworked and
>under-maned in the business world that we could never get away regardless.
>
>Mike Walsh
>****Please Note - New EMAIL Address mike.walsh@us.ing.com*********
>612-342-3118
>
>
>
> "Barr, Scott"
> <Scott_Barr@csgsy To:
nv-l@lists.us.ibm.com
> stems.com> cc:
> Subject: RE: [nv-l]
another list
> 10/15/2003 01:20
> PM
> Please respond to
> nv-l
>
>
>
>
>
>Well, I will weigh in on this from a different perspective.
>
>I think the mailing list and a newsgroup both have significant
limitations.
>In this day and age, more facilities should be available for a user
>community than just a simple email thread. If you look around at other
>software products and their support forums, you see a feature list like
>this:
>
>1. Message threads / bulletin board
>2. Download area for user contributions (i.e. let me share my script /
>rulesets with you)
>3. Chat room for online meetings with product experts
>4. Patches
>5. Documentation
>6. Surveys / questionnaires
>7. Enhancement requests
>
>Just to draw a parallel - I play online games. If you go look at the
>support site for a user community from one of the popular MMORPGs you find
>a suite of tools and features that is quite robust and usually these are
>supported by fans without a lot of capital to pay for fancy features -
they
>just use whats easily obtained and create some DAMN good web sites to
>support their "guilds". It is extremely annoying to me, that the user
>community for NetView is still living in the text only 1970s bulletin
board
>format.
>
>I don't really have a preference about news vs. email, I just hate the
>limited feature set for support so we have to keep answering the same
>questions for folks over and over (no threads so we can't have a sticky
>topic with FAQs) - no download area so we can't share files / scripts,
etc.
>
>
> -----Original Message-----
> From: owner-nv-l-digest@lists.us.ibm.com
> [mailto:owner-nv-l-digest@lists.us.ibm.com]On Behalf Of James Shanks
> Sent: Wednesday, October 15, 2003 10:30 AM
> To: nv-l@lists.us.ibm.com
> Subject: RE: [nv-l] another list
>
>
>
> Folks,
>
> I sent a posting to this list a couple days ago, which I don't seem to
> be able to find any more, so I'll try again.
>
> I inquired about this and was told that a Tivoli executive had ordered
> the creation of this NetView newsgroup so that he could say that all
> Tivoli products, like all IBM products, had one. Furthermore, the
> mention of the newsgroup in the next version of each product's Release
> Notes was also mandated. No one in my group nor in NetView development
> even saw this boiler plate before the ID group replaced that book on
> the CD. It was not considered technical content and therefore was not
> given to them to review. That's why the nv-l list was not mentioned
> there as well. I have already escalated this and I think that will be
> rectified in the Release Notes to the first FixPack for 7.1.4.
>
> As for the newsgroup itself, even the people who created it say that
> they do not think of it is a replacement for the nv-l list, which they
> admit is monitored by people with much more expertise than any
newsgroup
> is.
>
> So my advice is that, as users, you "vote with your feet" as it were
and
> use the vehicle you prefer. This list is your forum after all; it was
> started by customers for customers, and until it suddenly needed a home
> and a Tivoli guy volunteered to rescue it, it was not maintained by
IBM
> at all. If you choose not to participate on the newsgroup, you need
> not. I don't plan to, myself.
>
>
> James Shanks
> Level 3 Support for Tivoli NetView for UNIX and Windows
> Tivoli Software / IBM Software Group
>
>
>
>
>
>
>
>
>
>
>
--
Tivoli Certified Consultant & Instructor
Skills 1st Limited, 2 Cedar Chase, Taplow, Bucks, SL6 0EU, UK
Tel: +44 (0)1628 782565
Copyright (c) 2003 Jane Curry <jane.curry@skills-1st.co.uk>. All rights
reserved.
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